Ethan Collins
Glen Burnie
Summary
Student experienced computer science major currently, specializing in information technology. Adept at providing exceptional customer service and known for my reliability. Highly regarded by peers for my meticulous approach to tasks and dedication to excellence.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Teacher Assistant
Paint Branch High School
2019.04 - 2020.08
- Creating Answer Keys
- Observe students' performance, and record relevant data to assess progress
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with other documents
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers and course work.
- Prepare and deliver lectures to Sophomore and Junior students on topics such as forensics, anatomy, and physiology .
Front office clerk
Walsh, Becker, Moody & Rice
2020.07 - 2021.05
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Reviewed and streamlined digital file systems to reduce usage errors.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Processed and prepared memos, correspondence, or other documents
- Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Experience in Excel, Powerpoint & Word
- Transmitted information or documents to customers, using email
Facility Admission Coordinator
University Of Maryland Baltimore Washington Medical Center
2023.05 - Current
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Aided colleagues, managers and customers through regular communication and assistance.
- Resolved employment-related disputes through proactive communication.
Education
Bachelor of Science - Computer And Information Sciences
Harrisburg University of Science And Technology
Harrisburg, PA2024
High School Diploma -
Paint Branch High School
Burtonsville, MD08.2020
Skills
- Technical Support and Assistance
- Computer Hardware Knowledge
- Scripting Languages: Python, JavaScript(Node.js, React)
- Electronics
- Operation System Software
- Hardware Evaluation
- Database Design
- Office Equipment
- Virtualization Technologies
Certification
- Google: Technical Support Fundamentals (04/2020 - 2023)
- Amazon Web Services Cloud practitioner(2022 - 2023)
Timeline
Facility Admission Coordinator
University Of Maryland Baltimore Washington Medical Center
2023.05 - Current
Front office clerk
Walsh, Becker, Moody & Rice
2020.07 - 2021.05
Teacher Assistant
Paint Branch High School
2019.04 - 2020.08
Bachelor of Science - Computer And Information Sciences
Harrisburg University of Science And Technology
High School Diploma -
Paint Branch High School
- Google: Technical Support Fundamentals (04/2020 - 2023)
- Amazon Web Services Cloud practitioner(2022 - 2023)
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