Overview
Work History
Education
Skills
Timeline
Generic

Ethan Daughtry

Athens,GA

Overview

2
2
years of professional experience

Work History

Field Service Engineer

Metrohm USA
06.2023 - Current
  • Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex instrumentation.
  • Led efforts in maintaining accurate documentation pertaining to equipment history , service history, and work order reports.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Effectively prioritized competing requests from multiple clients while maintaining high standards of quality in all completed work assignments.
  • Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Performed IQOQs (Installation qualification/operational qualification).
  • Assisted with ISO 9001 and ISO 17025 requirements.

Field Service Technician

Metrohm USA
06.2022 - 03.2023
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Certified systems, noting issues and completing preventive maintenance.
  • Interact in a diverse range of labs spanning many different areas (pharma, food, chemical, etc)
  • Scheduling and managing customers
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

QA/QC Lab Technician

RWDC
01.2022 - 06.2022
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Inoculating of organism for mass scale production in a BSL 2 environment.
  • Screening organism for contaminates, and monitoring organism growth.
  • Ensuring lysis of organism and validating purity of the biopolymer.
  • Characterization of products; density, MFI, thermographs, FTIR, etc.
  • Troubleshooting analytical equipment.

Education

Bachelor of Science - Chemistry

Georgia Southern University
Statesboro, GA
12.2021

Minor - Religious Studies

Georgia Southern University
Statesboro, GA
12.2021

Skills

  • Remote Support
  • Troubleshooting and repair
  • On-Site Support
  • Equipment Installation
  • Service Documentation
  • Preventive Maintenance
  • Instrumentation calibration
  • Customer Relations
  • Teamwork
  • Verbal and Written Communication

Timeline

Field Service Engineer

Metrohm USA
06.2023 - Current

Field Service Technician

Metrohm USA
06.2022 - 03.2023

QA/QC Lab Technician

RWDC
01.2022 - 06.2022

Bachelor of Science - Chemistry

Georgia Southern University

Minor - Religious Studies

Georgia Southern University

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Ethan Daughtry