Ethan Daughtry
Athens,GA
Overview
2
2
years of professional experience
Work History
Field Service Engineer
Metrohm USA
Athens, GA
06.2023 - Current
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex instrumentation.
- Led efforts in maintaining accurate documentation pertaining to equipment history , service history, and work order reports.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Effectively prioritized competing requests from multiple clients while maintaining high standards of quality in all completed work assignments.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Performed IQOQs (Installation qualification/operational qualification).
- Assisted with ISO 9001 and ISO 17025 requirements.
Field Service Technician
Metrohm USA
Athens, GA
06.2022 - 03.2023
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Certified systems, noting issues and completing preventive maintenance.
- Interact in a diverse range of labs spanning many different areas (pharma, food, chemical, etc)
- Scheduling and managing customers
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
QA/QC Lab Technician
RWDC
Athens, GA
01.2022 - 06.2022
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inoculating of organism for mass scale production in a BSL 2 environment.
- Screening organism for contaminates, and monitoring organism growth.
- Ensuring lysis of organism and validating purity of the biopolymer.
- Characterization of products; density, MFI, thermographs, FTIR, etc.
- Troubleshooting analytical equipment.
Education
Bachelor of Science - Chemistry
Georgia Southern University
Statesboro, GA12.2021
Minor - Religious Studies
Georgia Southern University
Statesboro, GA12.2021
Skills
- Remote Support
- Troubleshooting and repair
- On-Site Support
- Equipment Installation
- Service Documentation
- Preventive Maintenance
- Instrumentation calibration
- Customer Relations
- Teamwork
- Verbal and Written Communication
Timeline
Field Service Engineer
Metrohm USA
06.2023 - Current
Field Service Technician
Metrohm USA
06.2022 - 03.2023
QA/QC Lab Technician
RWDC
01.2022 - 06.2022
Bachelor of Science - Chemistry
Georgia Southern University
Minor - Religious Studies
Georgia Southern University