Hollie Rubatt
Grapevine,Texas
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Marshalls
01.2024 - 10.2024
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Prestige Beauty Advisor
Ulta Beauty Inc.
01.2021 - 01.2023
- Processed payments, entering sales in register for prompt customer service.
- Taught customers how to apply makeup and recommended optimal products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Banker
Wells Fargo
11.2017 - 11.2020
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Master Esthetics License -
Evergreen Beauty College
Seattle, WA01-2021
High School Diploma -
Skyline High School
Seattle, WA06-2017
Skills
- Customer acquisition
- Customer empathy
- Brand promotion
- Creative and innovative
- Self motivation
- Problem-solving
- Decision-making
- Time management
- Multitasking
- Business intelligence
Timeline
Customer Experience Manager
Marshalls
01.2024 - 10.2024
Prestige Beauty Advisor
Ulta Beauty Inc.
01.2021 - 01.2023
Banker
Wells Fargo
11.2017 - 11.2020
Master Esthetics License -
Evergreen Beauty College
High School Diploma -
Skyline High School
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