Ethan Delgado
West Memphis,AR
Summary
I am actively pursuing an Information Technologies Technician role to apply my skills in PC troubleshooting and repair, bolstered by my recent CompTIA A+ certification. Currently advancing towards my Network+ certification, I am dedicated to continuous learning and team success. With a strong focus on growth and goal achievement, I am eager to contribute and expand my capabilities in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Manager
Flying Fish
02.2024 - Current
- Focused on customer retention and enhancing customer experience.
- Managed smooth day-to-day operations within the team.
- Gained valuable insights into effective people management.
- Improved communication skills, particularly in overcoming language barriers for the team.
Carpenter/Handyman
Two Broke Bartenders
04.2022 - 02.2024
- Excelled in delivering high-quality craftsmanship and cutting-edge smart home installations.
- Specialized in custom woodwork with meticulous attention to detail.
- Delivered precise measurements and top-notch finishes, consistently surpassing client expectations.
- Demonstrated proficiency in smart home technologies for seamless integration in residential settings.
- Enhanced convenience and efficiency for homeowners through smart home solutions.
Pre-Press Production Artist
Direct FX Solutions
09.2021 - 05.2022
- Ensured the integrity and accuracy of files by checking spot colors, image resolution, and print size.
- Played a crucial role in supporting customers by addressing gaps in their material and software capabilities.
- Catered to diverse clients, often serving as a "one-stop print shop" for those lacking proper document setup.
- Created graphics, assembled files into print-ready formats, and prepared them for specialized printing jobs.
Intern
Good Advertising
05.2016 - 11.2017
- Developed marketing campaigns for clients and collaborated on translating concepts into physical workspace representations.
- Crafted compelling PowerPoint presentations for executive client meetings.
- Integrated native graphics derived from data to enhance presentations.
- Conducted photo editing to effectively convey client messages.
Education
BFA | Graphic Design - Graphic Design
University of Memphis
CompTIA Certifications - Network+ | A+
Tech 901
Skills
- Device Repair and Troubleshooting
- Verbal and Written Communication
- Zendesk Ticketing System
- Customer Service Excellence
- Proficient in Microsoft Office 365
- Experienced with Windows 10 and 11 OS
- Workforce and Project Management
- Adobe Creative Cloud Proficiency
Timeline
Manager
Flying Fish
02.2024 - Current
Carpenter/Handyman
Two Broke Bartenders
04.2022 - 02.2024
Pre-Press Production Artist
Direct FX Solutions
09.2021 - 05.2022
Intern
Good Advertising
05.2016 - 11.2017
BFA | Graphic Design - Graphic Design
University of Memphis
CompTIA Certifications - Network+ | A+
Tech 901
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