Heather Grainger

Maintained exceptional service by demonstrating standards and resolving problems.

Resolved issues through effective decision-making.

Ensured daily operational standards by performing comprehensive opening, closing, and shift change duties.

Optimized team performance through strategic task distribution.

Conducted one-on-one coaching sessions for performance improvements.

Developed comprehensive training modules for staff.

Oversaw bar inventory and maintained optimal order levels for a busy restaurant.

Coordinated schedules for over 40 team members to optimize workflow.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
• Conducted nightly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
• Kept alcoholic beverages well-stocked and organized to meet expected demands
• Accurately crafted specialty drinks with precise ingredient measurements.

• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
• Oversaw, trained and encouraged employees, promoting a culture of efficiency and performance
• Created work schedules according to sales volume and number of employees
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Completed up to 1500 sales and shipments every week
• Updated company website with deals and product packages
• Completed all point of sale opening and closing procedures, including counting contents of cash register

• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance
• Promoted physical, academic and social development by implementing diverse classroom and outside activities
• Collaborated with parents to establish and sustain strong support networks.
• Monitored students' academic, social and emotional progress and recorded in individual files
• Sanitized toys and play equipment each day to maintain safety and cleanliness

• Managed stock movement between trucks and storage areas.
• Restocked shelves efficiently.
• Enhanced merchandising techniques to increase customer interaction.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
• Handled cash transactions accurately.
• Verified and balanced daily cash totals.