Ethan Dews
Dickson,Tennessee
Summary
Proven leader at Pizza Hut, adept in workload management and motivational skills, enhanced team productivity and customer satisfaction. Excelled in strategic alignment with company vision, achieving departmental goals through effective resource management. Empowered teams, fostering ownership and job satisfaction, with a knack for resolving issues swiftly, ensuring operational excellence.
Overview
2025
2025
years of professional experience
Work History
Associate
Walmart
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Team Leader Manager
Pizza Hut
Dickson, TN
01.2019 - 05.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Education
Penn Foster Career School
Home ScoolSkills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
Timeline
Team Leader Manager
Pizza Hut
01.2019 - 05.2024
Associate
Walmart
Penn Foster Career School