Ethan Driscoll
Oshkosh,WI
Summary
Dynamic Customer Service Representative with proven expertise at Oshkosh YMCA Tennis and Pickleball Center. Skilled in critical thinking and relationship building, I excelled in resolving conflicts and enhancing customer satisfaction. My proactive approach to customer inquiries and detailed record-keeping led to improved service efficiency and strong program knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Oshkosh YMCA Tennis and Pickleball Center
Oshkosh
09.2019 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information, managing upwards of 30 incoming calls per day.
- Developed strong program knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
IForward Charter High School
Grantsburg, WI06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Payment processing
- Scheduling
- Follow-up skills
- Product knowledge
- Administrative support
- Product sales
Certification
- Certified CPR Pro & First Aid, YMCA - 11/2023-12/2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Oshkosh YMCA Tennis and Pickleball Center
09.2019 - Current
High School Diploma -
IForward Charter High School
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