Ethan Dunckel
Independent Bank
Fenton,MI
7
years of professional experience
Dedicated Client Service Associate with proven skills in issue resolution, customer support, and Salesforce. Committed to enhancing client satisfaction through effective communication and collaboration.
Work History
Client Service Associate
1 Year 4 Months- Assisted clients with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently, maintaining high levels of accuracy and compliance.
- Collaborated with team members to resolve client issues quickly and effectively.
- Managed scheduling for client appointments, optimizing service delivery timelines.
Financial Service Representative
1 Year 4 Months- Assisted customers with account inquiries and transaction processing to enhance service quality.
- Facilitated new account openings and ensured compliance with regulatory requirements.
- Collaborated with team members to streamline banking procedures, improving operational efficiency.
- Resolved customer issues promptly, maintaining high satisfaction levels through effective communication.
- Educated clients on product offerings, driving engagement and fostering long-term relationships.
Furniture Delivery Driver
3 Years- Delivered furniture to customers, ensuring safe handling and accurate placement in homes.
- Coordinated with warehouse staff for efficient loading and unloading of deliveries.
Football Coach
2 Months- Developed and implemented training programs to enhance player performance and teamwork.
- Analyzed game footage to identify areas for improvement and strategized training adjustments.
- Mentored assistant coaches in effective practice planning and player development techniques.
- Cultivated a positive team culture through effective communication and conflict resolution strategies.
Education
High School Diploma
Associate's in Business
Bachelor in Logistics And Supply Chain Management - Logistics And Supply Chain Management
Skills
Empathy and patience
Issue resolution
Performance metrics analysis
Salesforce
Strong interpersonal skills
Customer support
Timeline
Client Service Associate
Independent Bank
04.2025 - CurrentRead More
Financial Service Representative
The State Bank
12.2023 - 04.2025Read More
Furniture Delivery Driver
Fenton Home Furnishings
12.2020 - 12.2023Read More
Football Coach
Lake Fenton Community Schools
08.2019 - 10.2019Read More
Charles Stewart Mott Community College
Associate's in Business
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Lake Fenton Community Schools
High School Diploma
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University of Michigan, Flint
Bachelor in Logistics And Supply Chain Management from Logistics And Supply Chain Management
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