Ethan Fadrilan
Daly City,CA
Summary
Versatile professional skilled in customer engagement and team leadership across retail and service industries. Knowledgeable in data analysis, compliance documentation, and event coordination, driving productivity and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Emerald Care Home
San Mateo
05.2026 - Current
- Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
- Prepared and maintained documentation for compliance with health regulations and standards.
- Organized and maintained filing systems for sensitive documents.
- Organized events and activities to enhance resident engagement and community involvement.
Server Shift Leader
Avenida Restaurant
San Mateo, CA
09.2022 - Current
- Developed strategies for improving customer service standards within the restaurant.
- Trained new servers on menu items and customer service standards.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Held performance reviews to identify and correct areas needing improvement.
- Tracked daily sales figures and reported them to management on a regular basis.
- Coordinated special events, including private parties and large groups, to ensure adequate staffing.
Sports Coordinator
I9 Sports
San Mateo, CA
06.2021 - 07.2023
- Organized recreational sports programs, enhancing participation through effective administration and marketing.
- Facilitated partnerships with local schools and organizations for events.
- Developed promotional materials, boosting program visibility and engagement.
- Matched individuals to ensure optimal alignment with athletic and academic programs.
- Conducted team meetings to discuss strategies and objectives.
- Communicated with parents regarding schedules and event updates.
Retail Stock Associate
Bed Bath & Beyond
San Mateo, CA
11.2020 - 03.2021
- Utilized upselling and cross-selling techniques to increase average purchase value.
- Explained current sales, discounts, and loyalty programs to enhance customer understanding and engagement.
- Displayed product positioning by explaining the unique benefits and uses of an item to match a buyer's specific needs.
- Arranged products on shelves to enhance visual appeal and accessibility for customers. and hanging promotional signs to catch customer attention.
- Provided customer service and built relationships to strengthen brand loyalty and reputation.
Assembly Line Worker
Noah's Bagels
Foster City, CA
05.2019 - 08.2019
- Sliced, weighed, packaged, and priced meats and cheeses to ensure accurate and appealing orders.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Prepared high-quality meals by following recipes and customer requests, enhancing customer satisfaction.
Education
Bachelor of Science - Marketing
San Francisco State University
San Francisco, CA07-2026
Associate of Science - Business Marketing
College of San Mateo
San Mateo, CA12-2023
Skills
- Event coordination
- Data analysis
- Marketing strategies
- Content creation
- Client engagement
- Google analytics
- SEO
- Influencer outreach
Timeline
Administrative Coordinator
Emerald Care Home
05.2026 - Current
Server Shift Leader
Avenida Restaurant
09.2022 - Current
Sports Coordinator
I9 Sports
06.2021 - 07.2023
Retail Stock Associate
Bed Bath & Beyond
11.2020 - 03.2021
Assembly Line Worker
Noah's Bagels
05.2019 - 08.2019
Bachelor of Science - Marketing
San Francisco State University
Associate of Science - Business Marketing
College of San Mateo