Ethan Favilla

Front Desk Associate

Riverhead Animal Shelter, Riverhead, NY

• Served as the first point of contact for visitors, handling inquiries in person, by phone, and via email with professionalism and compassion.
• Scheduled appointments, processed adoptions, and maintained accurate records of animals and client interactions.
• Assisted with intake procedures, coordinated with veterinary and shelter staff, and supported day-to-day administrative operations.
• Managed cash and donation transactions, maintained organized filing systems, and ensured a clean, welcoming reception area.
• Provided outstanding customer service to adopters and the community while promoting the shelter’s mission of animal welfare and responsible pet ownership.

Server — Jackson Hall American Bar and Grill

• Delivered exceptional dining experiences by providing attentive, friendly, and efficient customer service in a high-volume restaurant setting.
• Accurately took and processed food and beverage orders, ensuring quality and timely delivery.
• Maintained strong product knowledge to make menu recommendations and handle customer inquiries.
• Collaborated with kitchen and bar staff to ensure smooth service and guest satisfaction.
• Handled cash and credit transactions, balanced receipts, and upheld health and safety standards.

Tasting Room Associate — Orfila Winery Bar & Food

• Provided guests with exceptional wine tasting experiences by sharing product knowledge and winery history.
• Guided customers through wine selections and food pairings to enhance their visit.
• Handled sales transactions, wine club sign-ups, and inventory restocking.
• Maintained a clean, organized, and welcoming tasting room environment.
• Supported special events and private tastings to promote brand engagement and customer loyalty.

Shift Lead — Starbucks

• Supervised daily store operations, ensuring high standards in customer service, cleanliness, and product quality.
• Trained and supported baristas to maintain efficiency and adherence to company policies.
• Managed cash handling, deposits, and end-of-shift reports with accuracy.
• Coordinated staffing, breaks, and task assignments to meet business needs during peak hours.
• Assisted in inventory control and ordering to maintain product availability and reduce waste.
• Resolved customer concerns promptly to ensure a positive guest experience.