Ethan Garcia
Westminster,CA
Summary
Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
4
4
years of professional experience
Work History
Ride Operations Supervisor
Knott's Berry Farm
Buena Park , CA
06.2022 - Current
- Trained, mentored and motivated employees to maximize team productivity.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Gathered and reviewed customer feedback to drive customer satisfaction and loyalty.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
Ride Operations Team Lead
Knott's Berry Farm
Buena Park , CA
10.2019 - 06.2022
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Communicated with manager to discuss ride maintenance or repair issues.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Education
Some College (No Degree) -
Golden West College
Huntington Beach, CASkills
- Customer relationship management
- Staff supervision
- Scheduling and calendar management
- Marketing
Timeline
Ride Operations Supervisor
Knott's Berry Farm
06.2022 - Current
Ride Operations Team Lead
Knott's Berry Farm
10.2019 - 06.2022
Some College (No Degree) -
Golden West College
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