Landon Bengston
Anaheim,CA
Summary
Experienced Supervisor by leading associates to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
9
9
years of professional experience
Work History
Ride Operations Supervisor
Knott's Berry Farm
2021.09 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved guest satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment and professionalism to the Company's core values, leading by example.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Upholding Company/Department policies and procedures on a daily basis.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
- Conducted investigations and collected statements when an incident arises.
Ride Operations Team Leader
Knott's Berry Farm
2018.09 - 2021.09
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Delegating responsibilities to associates to ensure a smooth operation and the completion of tasks.
- Managed conflict resolution among associates , providing a positive and collaborative work environment.
- Streamlined workflow for increased efficiency in daily operation.
- Mentored associates by providing goals and expectations to help achieve success and growth.
- Conducted regular reviews of operations and identified areas for improvement.
Ride Operator
Knott's Berry Farm
2016.04 - 2018.09
- Followed safety procedures for operating attractions.
- Quickly adapted to new ride assignments, learning proper operating procedures.
- Provided rider experience by enforcing safety procedures and providing clear instructions.
- Operated variety of amusement park rides and observed passenger safety and comfort while aboard.
- Provided exceptional customer service, addressing guest concerns and promptly resolving the concern.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Tested and maintained ride equipment in accordance with safety regulations.
- Trained new ride operators on safety procedures and ride operations.
- Trained and applied ride evacuation procedures in real life scenarios, ensuring guest safety in emergency situations.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Park Services Team Leader
Knott's Berry Farm
2015.12 - 2016.04
- Reported damages and hazardous conditions to management for further action.
- Conducted routine inspections on custodial equipment and performed necessary maintenance tasks of equipment.
- Communicated with management regarding department needs, leading to quicker resolution times.
- Performed and monitored daily facility checklists to ensure all safety related tasks have been completed by associates.
- Comply with safety standards and followed SOP's when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Park Services Associate
Knott's Berry Farm
2015.06 - 2015.12
- Provided a well-organized supply closet for easy access to necessary equipment .
- Provided cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety procedures and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Worked alongside other associates to complete larger projects efficiently and effectively.
- Reported damages and hazardous conditions to management for further action.
- Contributed to positive first impressions by keeping the entrance areas and walkways clear of all hazards and trash.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA05.2022
Associate of Science - Administration of Justice
Fullerton College
Fullerton, CA05.2022
Skills
- Training and mentoring
- Problem-Solving
- Policy Enforcement
- Multitasking Abilities
- Employee Motivation
Timeline
Ride Operations Supervisor
Knott's Berry Farm
2021.09 - Current
Ride Operations Team Leader
Knott's Berry Farm
2018.09 - 2021.09
Ride Operator
Knott's Berry Farm
2016.04 - 2018.09
Park Services Team Leader
Knott's Berry Farm
2015.12 - 2016.04
Park Services Associate
Knott's Berry Farm
2015.06 - 2015.12
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Associate of Science - Administration of Justice
Fullerton College
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