Landon Bengston
Anaheim,CA
Summary
Experienced Supervisor by leading associates to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
9
9
years of professional experience
Work History
Ride Operations Supervisor
Knott's Berry Farm
09.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved guest satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment and professionalism to the Company's core values, leading by example.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Upholding Company/Department policies and procedures on a daily basis.
- Ensured timely documentation of incidents or accidents that occurred within the assigned area for review by management staff.
- Conducted investigations and collected statements when an incident arises.
Ride Operations Team Leader
Knott's Berry Farm
09.2018 - 09.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Delegating responsibilities to associates to ensure a smooth operation and the completion of tasks.
- Managed conflict resolution among associates , providing a positive and collaborative work environment.
- Streamlined workflow for increased efficiency in daily operation.
- Mentored associates by providing goals and expectations to help achieve success and growth.
- Conducted regular reviews of operations and identified areas for improvement.
Ride Operator
Knott's Berry Farm
04.2016 - 09.2018
- Followed safety procedures for operating attractions.
- Quickly adapted to new ride assignments, learning proper operating procedures.
- Provided rider experience by enforcing safety procedures and providing clear instructions.
- Operated variety of amusement park rides and observed passenger safety and comfort while aboard.
- Provided exceptional customer service, addressing guest concerns and promptly resolving the concern.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Tested and maintained ride equipment in accordance with safety regulations.
- Trained new ride operators on safety procedures and ride operations.
- Trained and applied ride evacuation procedures in real life scenarios, ensuring guest safety in emergency situations.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Park Services Team Leader
Knott's Berry Farm
12.2015 - 04.2016
- Reported damages and hazardous conditions to management for further action.
- Conducted routine inspections on custodial equipment and performed necessary maintenance tasks of equipment.
- Communicated with management regarding department needs, leading to quicker resolution times.
- Performed and monitored daily facility checklists to ensure all safety related tasks have been completed by associates.
- Comply with safety standards and followed SOP's when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Park Services Associate
Knott's Berry Farm
06.2015 - 12.2015
- Provided a well-organized supply closet for easy access to necessary equipment .
- Provided cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety procedures and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Worked alongside other associates to complete larger projects efficiently and effectively.
- Reported damages and hazardous conditions to management for further action.
- Contributed to positive first impressions by keeping the entrance areas and walkways clear of all hazards and trash.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA05.2022
Associate of Science - Administration of Justice
Fullerton College
Fullerton, CA05.2022
Skills
- Training and mentoring
- Problem-Solving
- Policy Enforcement
- Multitasking Abilities
- Employee Motivation
Timeline
Ride Operations Supervisor
Knott's Berry Farm
09.2021 - Current
Ride Operations Team Leader
Knott's Berry Farm
09.2018 - 09.2021
Ride Operator
Knott's Berry Farm
04.2016 - 09.2018
Park Services Team Leader
Knott's Berry Farm
12.2015 - 04.2016
Park Services Associate
Knott's Berry Farm
06.2015 - 12.2015
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Associate of Science - Administration of Justice
Fullerton College
Similar Profiles
Cassandra M FranksCassandra M Franks
Catering Area Manager at Knott's Berry FarmCatering Area Manager at Knott's Berry Farm
Michael RyanMichael Ryan
Food Service Worker at Knott's Berry FarmFood Service Worker at Knott's Berry Farm
Anthony Macias-WilliamsAnthony Macias-Williams
Park Services Associate at Knott's Berry FarmPark Services Associate at Knott's Berry Farm
Joshua GuarinoJoshua Guarino
Certified Ride Operator at Knott's Berry FarmCertified Ride Operator at Knott's Berry Farm
Hannah FrancoHannah Franco
Associate at In N OutAssociate at In N Out