Ethan Gephardt
Boonville,NC
Summary
Operations Director with five years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging people to drive results.
Overview
5
5
years of professional experience
Work History
Director of Operations
Chick-fil-A
05.2022 - Current
- Achieved team goals through formalized training plans, coaching, and performance management
- Defined, implemented, and revised operational policies and guidelines
- Analyzed customer feedback and identified areas for improvement to drive business success
- Managed business operations and implemented strategies to improve operational cohesiveness
- Increased customer feedback scores to top 2% nationwide
Manager of Operations
Chick-fil-A
05.2020 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Directed initiatives to improve work environment, company culture and overall business strategy.
- Ran in the top 5% of quickest Chick-fil-A franchises nationwide
Team Member
Chick-fil-A
08.2019 - 05.2020
- Fulfilled customer orders
- Maintained clean work environment
- Held up core values.
- Led training program and customer recovery
Education
Bachelor of Business Management -
Gardner-Webb University
Boiling Springs, NC05.2024
Skills
- Strategic Planning and Execution
- Operations Oversight
- Leadership Development
- Microsoft Office
- Schedule Oversight
- Operational Efficiency
Honors
- 2024 Faith, Discipline, and Service Award
- 2023 Delta Mu Delta
- 2022-2023 Alpha Chi
- 2021-2023 Dean's List
- 2019 Eagle Scout
References
References available upon request
Timeline
Director of Operations
Chick-fil-A
05.2022 - Current
Manager of Operations
Chick-fil-A
05.2020 - 05.2022
Team Member
Chick-fil-A
08.2019 - 05.2020
Bachelor of Business Management -
Gardner-Webb University
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