Ethan Goldwin
Frisco,TX
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
3
3
years of professional experience
Work History
Key Holder Supervisor
Party City
09.2021 - Current
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Opened inventory boxes and restocked shelves.
Host
Red Lobster
05.2021 - 08.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachlors in Science And Computer Science - Computer Science And Programming
Collin County Community College District
Plano, TX06.2028
Skills
- Employee Scheduling
- Store Operations
- Loss Prevention
- Decision Making
- Multitasking Abilities
- Leadership Abilities
- Sales Techniques
- Cash Handling
- Problem Solving
- Customer Service
Accomplishments
- Public Speaker 1 year moving in to America
- First Place in Countless Speech & Debate Tournaments
Affiliations
- Vinyl Collector
- Cosplayer
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Key Holder Supervisor
Party City
09.2021 - Current
Host
Red Lobster
05.2021 - 08.2021
Bachlors in Science And Computer Science - Computer Science And Programming
Collin County Community College District