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Energetic and versatile professional with over 5 years of experience spanning logistics/warehouse operations, customer service, and retail sales. Proven track record of managing high-volume inventory, optimizing warehouse workflows, and driving sales growth through exceptional customer relations and upselling. Recognized for strong multitasking abilities, mechanical aptitude, and a dependable work ethic in fast-paced environments.

Customer-focused professional with experience in customer service, retail operations, team leadership, and remote support environments. Known for building positive relationships with customers and coworkers through empathy, active listening, and a genuine desire to help others. Skilled in customer authentication, account verification, payment processing, CRM systems, ticketing platforms, and multi-system navigation while maintaining accuracy, security, and attention to detail.

Passionate about creating positive customer experiences by resolving concerns efficiently, communicating with compassion, and ensuring customers feel heard and valued. Proven ability to manage sensitive information, meet performance goals, and deliver exceptional service across phone, email, and chat channels. Enjoy working collaboratively with team members, sharing knowledge, supporting coworkers, and contributing to a positive and productive work environment.

Strong background in coaching and supporting teams, improving customer satisfaction, and utilizing technology to streamline processes and achieve business objectives. Highly organized, adaptable, and comfortable learning new systems and technologies in fast-paced environments. Proficient in Microsoft Teams, Zoom, Microsoft Office, Google Workspace, CRM platforms, and remote collaboration tools. Dedicated to providing outstanding service, fostering teamwork, and contributing to the success of both customers and the organization.

Results-driven Administrative and Tax Preparation Professional experienced in office management and customer service. Achieved operational efficiency through organized record-keeping, transaction accuracy, and effective data management. Focused on delivering accurate tax services, interpreting financial data, and streamlining processes to enhance compliance and efficiency.

Assisted teams in maintaining cleanliness and safety standards in fast-paced environments. Supported adherence to procedures to facilitate efficient operations during high-pressure situations. Contributed to team effectiveness by showcasing reliability and a strong work ethic.

ETHAN G. POTTS

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Warehouse Assistant

Photographer & Media Editor

Guest Services Associate

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Bachelor of Science - Business Administration: Finance & Marketing (Double Major)

High School Diploma -

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Warehouse Assistant

Photographer & Media Editor

Guest Services Associate

Bachelor of Science - Business Administration: Finance & Marketing (Double Major)

High School Diploma -

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