Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Groenig

Nampa,ID

Summary

Dynamic professional with extensive experience in customer service and team management. Adept at fostering collaboration and resolving conflicts to enhance customer satisfaction. Committed to leveraging analytical skills to drive strategic improvements in operations.

Overview

11
11
years of professional experience

Work History

Manager

Scheels
Meridian, ID
10.2023 - Current
  • Oversaw daily operations, ensuring optimal inventory management and customer satisfaction.
  • Trained and mentored team members to enhance product knowledge and sales techniques.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Analyzed sales data to inform merchandising strategies and optimize product placement.

Owner/Operator

Groenig Enterprises
Nampa, ID
01.2015 - Current
  • Executed installation and regular maintenance of jukebox and ATM accounts, ensuring optimal performance and customer satisfaction in Washington and Idaho.
  • Engaged with bar and restaurant owners to provide reliable jukebox and ATM services, fostering long-term business collaborations.

Customer Service Relations

CellCore BioSciences
Meridian, ID
10.2021 - 05.2023
  • Managed customer inquiries and resolved issues to enhance satisfaction and retention.
  • Developed and maintained strong relationships with key clients to ensure ongoing partnership success.
  • Implemented feedback mechanisms to gather customer insights and drive service improvement initiatives.
  • Collaborated with cross-functional teams to streamline processes and improve response times for client requests.

Machinist

Gunwerks
Cody, WY
10.2020 - 05.2021
  • Operated CNC machines to produce precision components according to specifications.
  • Inspected finished products for quality assurance and adherence to tolerances.
  • Collaborated with engineering team to optimize machining processes and reduce cycle times.
  • Maintained equipment through regular servicing and troubleshooting of mechanical issues.

Education

Associate of Science - Machining

Bellingham Technical College
Bellingham, WA
06-2020

Skills

  • Customer service
  • Time management
  • Decision-making
  • Documentation and reporting

Timeline

Manager

Scheels
10.2023 - Current

Customer Service Relations

CellCore BioSciences
10.2021 - 05.2023

Machinist

Gunwerks
10.2020 - 05.2021

Owner/Operator

Groenig Enterprises
01.2015 - Current

Associate of Science - Machining

Bellingham Technical College