Ethan Hertz
Cypress,TX
Overview
9
9
years of professional experience
Work History
Customer Service Representative
HEB Grocery Store
11.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Laborer
Beyond Paradise
06.2016 - 06.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Delivered consistent results under challenging weather conditions.
Education
Associate In Arts -
Lone Star College
Houston, TXSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Conflict resolution
- Problem resolution
Timeline
Customer Service Representative
HEB Grocery Store
11.2017 - Current
Laborer
Beyond Paradise
06.2016 - 06.2016
Associate In Arts -
Lone Star College
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