Ethan Hill
Richmond,VA
Summary
Detail-oriented professional with strong customer service skills and a knack for effective communication. Experienced in managing voter engagement through phone banking and training staff, contributing to successful campaign initiatives. Effective in high-stress environments and can coordinate with a team to get work done.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer Phone Banker
Spanberger Campaign
Ashburn, VA
06.2025 - 07.2025
- Managed inbound and outbound calls to engage voters and gather campaign support
- Provided detailed information on campaign initiatives and answered voter inquiries effectively
- Maintained accurate records of conversations and voter preferences in CRM systems
- Conducted follow-up calls to ensure continued engagement with potential supporters
- Facilitated communication by addressing over 20 incoming telephone calls, emails, and chat requests to enhance customer support.
Barista
Blend Coffee Bar
Ashburn, VA
10.2024 - 06.2025
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted over 30 customers a day with menu selections and special requests.
- Managed cash register operations, ensuring accurate transactions.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista Trainer
The Human Bean
Sterling, VA
05.2023 - 10.2024
- Developed and implemented training programs for new baristas, enhancing product knowledge and customer service skills.
- Oversaw daily operations to ensure beverage quality and consistency in preparation techniques.
- Handled cash and processed payments accurately to avoid errors.
- Evaluated trainee performance through practical assessments, providing constructive feedback for improvement.
- Mentored junior staff in maintaining equipment cleanliness and following safety protocols during shifts.
- Facilitated training for 5 new team members, empowering them to achieve leadership positions through supportive and encouraging coaching methods.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
Education
Bachelor of Science - Political Science
Virginia Commonwealth University
Richmond, VA05-2029
High School Diploma -
Independence High School
Ashburn06-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Teamwork
- Customer service
- Cash handling
- Decision-making
- CRM software
- Call handling
Certification
- ServSafe Certified, Blend Coffee Bar - 2025
Languages
English
Native or Bilingual
Timeline
Volunteer Phone Banker
Spanberger Campaign
06.2025 - 07.2025
Barista
Blend Coffee Bar
10.2024 - 06.2025
Barista Trainer
The Human Bean
05.2023 - 10.2024
Bachelor of Science - Political Science
Virginia Commonwealth University
High School Diploma -
Independence High School