Zaria Spain
Las Cruces,USA
Summary
Professional with strong experience in customer service and banking. Adept at managing high volumes of calls while providing exceptional support and guidance. Skilled in financial transactions, problem-solving, and account management. Known for effective collaboration, flexibility, and achieving results in dynamic environments. Reliable team player with strong communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Phone Banker
Mci
Las Cruces, Spain
04.2024 - Current
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times
EVS Technician
HHS
Las Cruces, Spain
07.2023 - 01.2024
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility
Team Member
Papa John's
Las Cruces, Spain
02.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Contributed to team success by completing jobs quickly and accurately
Education
High School Diploma Equivalent -
Nmsu
Las Cruces, NM, SPAINSkills
- Call Management
- Time tracking
- Customer Service
- Time Management
- Multitasking
- Reliability
- Organizational Skills
- Team Cooperation
- Cash Handling
- Cash handling and management
- Relationship Building
- Self Motivation
- Conflict Resolution
- Loans
- Loan Processing
- Balance Transfers
- New Account Setup
Timeline
Phone Banker
Mci
04.2024 - Current
EVS Technician
HHS
07.2023 - 01.2024
Team Member
Papa John's
02.2022 - 07.2023
High School Diploma Equivalent -
Nmsu