Ethan Klobusnik
Hattiesburg,MS
Summary
Early-Career Shift Leader experienced in food service team leadership and staff training. Delivered consistent service standards and maintained safe work areas through effective time management and clear communication. Focused on enhancing operational efficiency and ensuring a positive guest experience.
Overview
1
1
year of professional experience
Work History
Shift Leader
Chick Fill A
Petal, Mississippi
11.2025 - Current
- Trained new team members on Chick-fil-A service standards and procedures.
- Assisted team members during busy shifts by assigning daily tasks to maintain operational flow.
- Monitored food safety practices and ensured cleanliness and restaurant readiness throughout shifts.
- Supported front counter, drive-thru, and dining room service at Chick-fil-A.
- Addressed guest concerns with polite and prompt service, enhancing customer satisfaction at Chick-fil-A.
Food and Safety Area Lead
Chick-fil-A
Petal, Mississippi
01.2026 - 07.2026
- Inspected food safety and cleanliness standards to maintain compliance across Chick-fil-A service areas.
- Trained new team members on service steps and station duties.
- Assisted dining room, drive-thru, and front counter teams to ensure efficient daily operations.
- Completed opening and closing tasks to support smooth restaurant operations.
- Provided friendly service and resolved guest issues promptly to enhance customer satisfaction.
- Kept kitchen and lobby communication clear during busy meal rushes.
Team Trainer
McDonald's
Petal, Mississippi
08.2025 - 11.2025
- Guided kitchen crew in food safety and sanitation practices to ensure compliance and maintain quality standards.
- Demonstrated drive-thru service procedures during peak hours to enhance customer experience during busy shifts.
- Educated McDonald's crew members on operational standards and customer service on restaurant standards and guest service routines.
- Demonstrated register use and order-taking procedures for new team members.
- Supported onboarding through station walkthroughs and task demonstrations.
- Fostered teamwork and effective communication between front counter and kitchen staff to streamline service and improve collaboration.
Education
Associate of Applied Science - Nursing
University of Southern Mississippi
Hattiesburg, MS05-2030
High School Diploma - Nursing
Petal High School
Petal, MS05-2026
Skills
- POS system operation
- Quality inspection
- Staff training
- Customer service focus
- Shift management
- Time management
- Team collaboration
- Team leadership
- Crisis management
- Decision-making skills
- Problem solving
- Critical thinking
- Mentoring team members
- Flexible scheduling
- Communication skills
- Employee relations
- Equipment troubleshooting
Timeline
Food and Safety Area Lead
Chick-fil-A
01.2026 - 07.2026
Shift Leader
Chick Fill A
11.2025 - Current
Team Trainer
McDonald's
08.2025 - 11.2025
Associate of Applied Science - Nursing
University of Southern Mississippi
High School Diploma - Nursing
Petal High School