Ethan Lugo
Wesley Chapel,FL
Summary
Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.
Overview
4
4
years of professional experience
Work History
Doorman/Building Porter
Akam Associates
2020.05 - 2024.03
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Collaborated with building management to address resident concerns quickly and effectively.
- Managed access control system, preventing unauthorized entry into the building.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Improved overall resident satisfaction by providing swift assistance during various situations such as lockouts or lost items.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enhanced building cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Assisted with move-ins and move-outs, coordinating with tenants to minimize disruption and maintain property condition.
- Maintained waste management process by timely collection, sorting, and disposal of trash and recycling materials.
- Increased workplace safety by immediately reporting potential hazards.
- Maintained building exteriors for professional, clean presentation standards.
Education
High School Diploma -
Saint Raymond High School For Boys
The Bronx, NY05.2019
Skills
- Professional Appearance
- Concierge services
- Complaint Handling
- Package handling
- Elevator operation
- Building Maintenance
- Adaptability
- Attentive and Observant
Timeline
Doorman/Building Porter
Akam Associates
2020.05 - 2024.03
High School Diploma -
Saint Raymond High School For Boys
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