Ethan Matarese
Buffalo
Summary
Results-driven Administrative Director with a proven track record in operational strategy and team collaboration. Expertise in enhancing efficiency and implementing training programs, contributing to improved productivity and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Director
Center For Public Safety Management
Washington, DC
06.2016 - 07.2025
- Led operational strategy to enhance efficiency and streamline administrative processes.
- Developed training programs for staff, improving onboarding and retention rates.
- Oversaw budget management and resource allocation, ensuring alignment with organizational goals.
- Implemented performance metrics to assess team productivity and drive continuous improvement.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Improved customer satisfaction rates by streamlining communication channels between departments and clients.
- Enhanced company image through strategic planning of events showcasing organizational achievements.
- Organized and updated databases, records and other information resources.
Sales Associate/Pet Trainer
PetSmart
Buffalo
11.2012 - 06.2015
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Maintained inventory accuracy through regular stock audits and replenishment processes.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Trained new associates on sales techniques and store policies to ensure effective team performance.
- Collaborated with management to implement promotional displays, driving increased foot traffic and sales.
- Resolved customer issues efficiently, contributing to a positive shopping experience and repeat business.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
St. Josephs Collegiate Institute
Buffalo, NYSkills
- Organizational leadership
- Public speaking skills
- Document management
- Presentation skills
- Office equipment proficiency
- Office record management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Team collaboration
- Active listening
- Microsoft office
- Data entry
- Public relations
- Interpersonal skills
- Analytical thinking
- Records and database management
- Record keeping
- Adaptability
Certification
Life Insurance Broker License
Timeline
Administrative Director
Center For Public Safety Management
06.2016 - 07.2025
Sales Associate/Pet Trainer
PetSmart
11.2012 - 06.2015
High School Diploma -
St. Josephs Collegiate Institute