Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Melling

Indianapolis

Summary

Developed expertise in troubleshooting and resolving technical issues within high-volume support environment. Demonstrated ability to communicate complex technical information clearly and effectively to users. Seeking to transition into new field, leveraging strong problem-solving and customer interaction skills gained from previous experience.

Overview

7
7
years of professional experience

Work History

Field Technician

Premise Technician
12.2022 - Current
  • I have the knowledge to answer most of the customers' questions making sure customers were both satisfied and aware of what I was doing
  • Kept detailed records of field measurements and data.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Web Developer

Melling Marketing Solutions
02.2018 - 12.2023
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Engaged with clients to plan and optimize site issues and queries.
  • Oversaw technical issues and troubleshooting requests to resolve user problems.

Security Supervisor

Eli Lilly
01.2022 - 12.2022
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.

Social Media Marketing Manager

Hoosier Web Nerd
02.2020 - Current
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
  • Increased website traffic through effective content creation and search engine optimization strategies.

Education

High School -

Del Campo High School

Associate of Science - Cyber Security

Southern New Hampshire University
Hooksett, NH
03.2026

Skills

  • Field operations
  • Professional communication
  • Data collection
  • Network connectivity
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Computer skills
  • Problem resolution

Timeline

Field Technician

Premise Technician
12.2022 - Current

Security Supervisor

Eli Lilly
01.2022 - 12.2022

Social Media Marketing Manager

Hoosier Web Nerd
02.2020 - Current

Web Developer

Melling Marketing Solutions
02.2018 - 12.2023

High School -

Del Campo High School

Associate of Science - Cyber Security

Southern New Hampshire University

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Ethan Melling