Ethan Mercer
Portland,ME
Summary
Motivated and upbeat Grocery Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques with diligent attention to detail and individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable with excellent organizational strengths, successful at managing multiple priorities thoroughly and efficiently.
Overview
6
6
years of professional experience
Work History
Produce Department Associate
Shaw's Supermarket
08.2020 - 07.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Continuously updated knowledge on seasonal produce trends to ensure the department remained competitive and relevant.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Streamlined inventory management for increased efficiency and reduced waste, ensuring fresh products were always available.
- Adhered to safety guidelines and regulations when using equipment such as box cutters or pallet jacks, maintaining a safe work environment for all staff members.
Meat Department Clerk
Shaw's Supermarket
02.2020 - 08.2020
- Developed a comprehensive understanding of various cuts of meat, enabling accurate recommendations to customers based on their preferences.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
Deli Clerk
Shaw's Supermarket
02.2020 - 08.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Learned other teammates' work tasks to train as backup.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Courtesy Clerk
Safeway
06.2017 - 03.2018
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and tidy checkout area to optimize service delivery.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - Psychology
Southern Maine Community College
South Portland, MEHigh School Diploma -
Portland High School
Portland, ME06.2019
Skills
- Management interaction
- Hospitality service expertise
- Cleanliness and hygiene
- Inventory Management
- Quality Inspections
- Pallet Jack Operation
- Exceeding Customer Expectations
- Stock Rotation
- Creative Thinking
- Temperature Monitoring
- Food Preparation
- Strong Communication and Interpersonal Skills
Timeline
Produce Department Associate
Shaw's Supermarket
08.2020 - 07.2023
Meat Department Clerk
Shaw's Supermarket
02.2020 - 08.2020
Deli Clerk
Shaw's Supermarket
02.2020 - 08.2020
Courtesy Clerk
Safeway
06.2017 - 03.2018
Associate of Arts - Psychology
Southern Maine Community College
High School Diploma -
Portland High School
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