Ethan Mose
Bear,DE
Summary
Motivated and detail-oriented Computer Engineering student at the University of Delaware, with hands-on experience in customer service and a growing proficiency in hardware and software development. Skilled in programming languages such as Python. with a strong foundation in problem-solving and teamwork. Eager to apply engineering skills in real-world settings through internships, contributing to innovative solutions in hardware and software engineering. Known for delivering excellent customer service and effectively handling escalated issues, with a strong passion for continuous learning and improvement.
Overview
2
2
years of professional experience
Work History
Lot Associate/ Order Fulfillment Associate
Home Depot
12.2023 - 08.2024
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Assisted customers with unloading and loading material to and from vehicles.
- Expedited order fulfillment process by gathering products from various departments for customer pickup.
- Performed tasks and errands in store to support supervisor.
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
Customer Service Associate
Walgreens
06.2022 - 08.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Computer Engineering
University of Delaware
Newark06.2027
High School Diploma -
Caravel Academy
Bear, DE06.2023
Skills
- Limited Microsoft Office Suite (Word, Excel, PowerPoint)
- Social Media
- Programming Languages: Python
- Customer Relationship Management
- Bilingual: Swahili (Limited Proficiency), English (Fluent)
- Regulatory Compliance and Quality Assurance
Timeline
Lot Associate/ Order Fulfillment Associate
Home Depot
12.2023 - 08.2024
Customer Service Associate
Walgreens
06.2022 - 08.2023
Bachelor of Science - Computer Engineering
University of Delaware
High School Diploma -
Caravel Academy
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