Ethan Nguyen
Summary
Dynamic and results-driven professional with leadership experience at Coldstone Creamery, excelling in employee training and performance improvement. Proven ability to foster strong team relationships and enhance customer satisfaction through effective communication and attention to detail. Committed to creating a safe and productive work environment while driving organizational success.
Overview
4
4
years of professional experience
Work History
Team Leader
Coldstone Creamery
09.2023 - 05.2025
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Tennis Manager
Kentwood High School
02.2021 - 05.2025
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
In-Shop Employee
Jimmy John's Gourmet Sandwiches
03.2023 - 08.2023
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
Education
Associate of Arts - Business
Green River Community College
Auburn, WA06-2025
Skills
- Attention to detail
- Overseeing daily activities
- Performance improvement
- Leadership
- Employee training
Timeline
Team Leader
Coldstone Creamery
09.2023 - 05.2025
In-Shop Employee
Jimmy John's Gourmet Sandwiches
03.2023 - 08.2023
Tennis Manager
Kentwood High School
02.2021 - 05.2025
Associate of Arts - Business
Green River Community College
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