Ethan Nguyen
Starbucks
San Jose,CA
2
Languages
4
years of professional experience
Motivated and adaptable professional with experience as a Barista and Barista Trainer and as a Freelance PC Builder. Skilled in customer service, beverage preparation, training and mentoring new employees, troubleshooting, and working efficiently in fast-paced environments. Experienced in building, upgrading, diagnosing, and optimizing custom PCs while selecting compatible components based on performance and budget. Known for strong attention to detail, problem-solving abilities, reliability, and a willingness to learn and take on new challenges.
Work History
Barista Trainer
1 Year 3 Months- Trained new and returning baristas on using machines to create well-crafted drinks and provide a welcoming customer service experience.
- Coached team members on effective communication and teamwork, improving store operations and collaboration.
- Coached team members on effective communication and teamwork to enhance overall store operations.
- Developed and implemented training programs for new baristas focusing on beverage preparation and customer service skills.
Custom PC Builder
1 Year 8 Months- Assembled custom PCs based on client specifications, ensuring optimal performance and reliability.
- Diagnosed hardware issues and implemented effective solutions to enhance system functionality.
- Provided technical support to clients, guiding them through setup and troubleshooting processes.
Barista
3 Years 10 Months- Crafted and delivered coffee, espresso drinks, blended coffees and teas to enhance customer experience.
- Oversaw morning rush of customers with effective, calm customer service to maintain a positive atmosphere.
- Responded to customer inquiries promptly and professionally, ensuring satisfaction and fostering loyalty.
- Studied and memorized coffee recipes to ensure consistent beverage preparation. for specialty coffee beverages and seasonal offerings.
Cafe Worker
6 Months- Operated espresso machines and brewing equipment, maintaining high product quality standards.
- Managed inventory levels, ensuring availability of fresh ingredients and supplies.
- Trained new staff on operational procedures and customer service excellence.
- Managed cash register operations, ensuring accurate transactions and efficient service flow.
- Developed daily inventory management systems to reduce waste and optimize stock levels.
Education
High School Diploma
Skills
Coffee Preparation
Customer Service
Customer Satisfaction
Team Training
Client feedback
Effective Communication
Beverage quality control
Time Management
Problem-solving
Adhering to guidelines
Beverage presentation
Frame and component building
Languages
Spanish – Limited
Vietnamese – Limited
Timeline
Cafe Worker
Apple
01.2026 - 07.2026Read More
Barista Trainer
Starbucks
06.2025 - CurrentRead More
Custom PC Builder
Self Employed
01.2025 - CurrentRead More
Barista
Starbucks
11.2022 - CurrentRead More
Evergreen Valley High School
High School Diploma
Read More