ETHAN NOYOLA
Lubbock,TX
Summary
Kinesiology graduate with extensive experience in physical therapy clinics and customer service. Proven ability to handle complaints effectively and adapt to fast-paced environments. Recognized as Employee of the Month three times, and achieved two promotions due to a strong work ethic. Volunteer work includes feeding the homeless, serving as a camp counselor, and providing disaster relief, enhancing skills in community engagement and support.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter and Bartender
Main Event
Lubbock, TX
02.2024 - 12.2025
- Waiting tables, either in the dining room or on the bowling lanes.
- Working in a fast-paced environment full of guests and children running around, I need to maneuver quickly, but carefully.
- Bartending for the entire building with only one other bartender, making drinks efficiently, while also taking care of the walk-up guests.
- Provided friendly and efficient service to enhance guest dining experiences.
Restaurant Waiter
Strike + Reel
Garland, TX
05.2023 - 08.2023
- Seating in movie theaters that held up to 145 guests, making sure each guest was greeted, and that their order was taken, if needed.
- I provided excellent customer service by anticipating guests' needs, responding promptly, and acknowledging all guests, regardless of how busy they were or what time of day it was.
- Demonstrated up-selling techniques when appropriate, to increase restaurant sales.
- We did what was previously stated for BoomerJacks Bar and Grill, but on a much larger scale, since we would be in charge of multiple movie theaters.
Restaurant Waiter
BoomerJacks Bar and Grill
Murphy, TX
03.2022 - 08.2023
- Delivered food to tables promptly, maintaining optimal temperatures throughout service.
- Checked on guests during meals to ensure satisfaction with each course served.
- Cleared dishes between courses and refilled drinks as necessary.
- Served requested condiments and accompaniments to enhance dining experience.
- Anticipated guest needs and responded promptly to inquiries, ensuring satisfaction.
- Acknowledged all guests consistently, regardless of restaurant traffic or time of day.
- Applied up-selling techniques to increase restaurant sales effectively.
- Maintained high standards of customer service in a fast-paced environment.
Restaurant Waiter
Strike and Reel
Garland, TX
12.2019 - 01.2022
- I assisted guests with making food and beverage selections.
- Took accurate food and drink orders using a POS ordering software system.
- I checked on guests during meals to ensure satisfaction with each course.
- I provided excellent customer service by anticipating guests needs, responding promptly, and acknowledging all guests, however busy and at whatever time of day.
- I had approximately 2-3 theaters full of guests, seating up to 120 people, and had to attend to each one in under 4 minutes.
- Made sure each customer was satisfied and enjoyed their movie.
- If any guest had a complaint, I ensured I solved it within 2 minutes.
Education
High School Diploma - Sachse, TX
Sachse High School
Sachse, TX05.2031
Some College (No Degree) - Kinesiology
Dallas College
Dallas, TXDallas, TX
Bachelor of Science - Kinesiology
Texas Tech University
Lubbock, TX12-2025
Skills
- Service quality and guest relations
- High-volume dining management
- Pressure resilience
- Professional demeanor
- Cash handling proficiency
- Quality control assurance
- Customer upselling techniques
- Leadership capabilities
- Detail orientation
- Effective communication skills
- Proactive mindset
Interships
- Gilead Physical Therapy, Rowlett, TX
- UMC Hospital, Lubbock, TX, 2025 (50+ hours) orthopedics unit
- Bryce Olson Physical Therapy, Lubbock, TX, 2025 (50+ hours)
Volunteer Experience
- Mission Arlington; Lakepointe Church, 2016, 2017, 2018, 2019
- Mission Rio Grande; Lakepointe Church, 2018, 2019
- "Trek" Camp Counselor; Lakepointe Church, 2019, 2020, 2021
- Food Pantry; Dallas soup kitchen, 2017, 2018, 2019, 2020, 2021
- Natural Disaster Relief; Dallas recovery, 2017, 2018
- UMC Hospital, Lubbock, TX, 2025
- Bryce Olson Physical Therapy, Lubbock, TX, 2025
Languages
Spanish, Native/Bilingual
Timeline
Restaurant Waiter and Bartender
Main Event
02.2024 - 12.2025
Restaurant Waiter
Strike + Reel
05.2023 - 08.2023
Restaurant Waiter
BoomerJacks Bar and Grill
03.2022 - 08.2023
Restaurant Waiter
Strike and Reel
12.2019 - 01.2022
High School Diploma - Sachse, TX
Sachse High School
Some College (No Degree) - Kinesiology
Dallas College
Bachelor of Science - Kinesiology
Texas Tech University