Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Owens

Omaha,NE

Summary

Experienced quality improvement professional with over 5 years in the human-services field, specializing in behavioral healthcare. Proven ability to manage audits, implement compliance training, and lead teams to ensure adherence to regulatory standards. Committed to organizational values with a strong record in fostering a culture of compliance and continuous improvement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Improvement Specialist

Saint Francis Ministries
03.2022 - Current
  • Documented and reported issues with compliance, standards of care, and quality assurance requirements.
  • Compiled review data and produced detailed reports for use by Foster Care Homes Department.
  • Liaison with external database administrators representing needs of program staff.
  • Lead monthly quality improvement check ins with Foster Care Homes leadership.
  • Participate in Quarterly Performance reviews with Senior Leadership and program leadership.

Data Management Supervisor

Saint Francis Ministries
11.2019 - 03.2022
  • Oversaw 12 person data management department.
  • Managed a diverse team of professionals, fostering an inclusive and collaborative work environment to drive success.
  • Improved overall department performance by identifying areas for growth, developing action plans, and providing targeted training.
  • Responded to file requests from State of Nebraska redacting all sensitive information and complying with HIPPA standards.
  • Lead billing reconciliation in both state database and working with external providers and finance to rectify any discrepancies.

Assistant Family Teacher

Boys Town
09.2013 - 09.2016
  • Handled confidential information with sensitivity while maintaining professional boundaries at all times during interactions with clients.
  • Fostered healthy conflict resolution techniques within the home setting and teaching social skills to at risk youth.
  • Assisted with homework supervision, resulting in better grades and increased academic confidence.
  • Developed strong rapport with families by demonstrating empathy, understanding, and active listening skills in all interactions.

Residential Therapeutic Specialist

Epworth Village
10.2011 - 06.2013
  • Established strong relationships with youth and families, fostering trust and promoting open communication.
  • Developed strategies to address barriers to care, ensuring all patients had access to necessary treatments and resources.
  • Administered daily medication to youth.
  • Worked in PRTF level cottage providing support and services to at-risk youth.

Education

Bachelor of Science - Psychology

Bellevue University
Bellevue, NE
01-2019

Skills

  • Customer satisfaction
  • Auditing techniques
  • Workflow optimization
  • Process mapping
  • Process improvement expertise
  • Innovation and creativity

Certification

  • Google Data Analytics Certified

Timeline

Quality Improvement Specialist

Saint Francis Ministries
03.2022 - Current

Data Management Supervisor

Saint Francis Ministries
11.2019 - 03.2022

Assistant Family Teacher

Boys Town
09.2013 - 09.2016

Residential Therapeutic Specialist

Epworth Village
10.2011 - 06.2013

Bachelor of Science - Psychology

Bellevue University
Ethan Owens