Ethan Owens
Omaha,NE
Summary
Experienced quality improvement professional with over 5 years in the human-services field, specializing in behavioral healthcare. Proven ability to manage audits, implement compliance training, and lead teams to ensure adherence to regulatory standards. Committed to organizational values with a strong record in fostering a culture of compliance and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Improvement Specialist
Saint Francis Ministries
03.2022 - Current
- Documented and reported issues with compliance, standards of care, and quality assurance requirements.
- Compiled review data and produced detailed reports for use by Foster Care Homes Department.
- Liaison with external database administrators representing needs of program staff.
- Lead monthly quality improvement check ins with Foster Care Homes leadership.
- Participate in Quarterly Performance reviews with Senior Leadership and program leadership.
Data Management Supervisor
Saint Francis Ministries
11.2019 - 03.2022
- Oversaw 12 person data management department.
- Managed a diverse team of professionals, fostering an inclusive and collaborative work environment to drive success.
- Improved overall department performance by identifying areas for growth, developing action plans, and providing targeted training.
- Responded to file requests from State of Nebraska redacting all sensitive information and complying with HIPPA standards.
- Lead billing reconciliation in both state database and working with external providers and finance to rectify any discrepancies.
Assistant Family Teacher
Boys Town
09.2013 - 09.2016
- Handled confidential information with sensitivity while maintaining professional boundaries at all times during interactions with clients.
- Fostered healthy conflict resolution techniques within the home setting and teaching social skills to at risk youth.
- Assisted with homework supervision, resulting in better grades and increased academic confidence.
- Developed strong rapport with families by demonstrating empathy, understanding, and active listening skills in all interactions.
Residential Therapeutic Specialist
Epworth Village
10.2011 - 06.2013
- Established strong relationships with youth and families, fostering trust and promoting open communication.
- Developed strategies to address barriers to care, ensuring all patients had access to necessary treatments and resources.
- Administered daily medication to youth.
- Worked in PRTF level cottage providing support and services to at-risk youth.
Education
Bachelor of Science - Psychology
Bellevue University
Bellevue, NE01-2019
Skills
- Customer satisfaction
- Auditing techniques
- Workflow optimization
- Process mapping
- Process improvement expertise
- Innovation and creativity
Certification
- Google Data Analytics Certified
Timeline
Quality Improvement Specialist
Saint Francis Ministries
03.2022 - Current
Data Management Supervisor
Saint Francis Ministries
11.2019 - 03.2022
Assistant Family Teacher
Boys Town
09.2013 - 09.2016
Residential Therapeutic Specialist
Epworth Village
10.2011 - 06.2013
Bachelor of Science - Psychology
Bellevue University
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