Ethan Prado
Santa Ana,CA
Summary
Proven leader in customer-focused environments, excelling in roles at Zara and SUBWAY® Restaurants. Demonstrated expertise in cash reconciliation and exceptional customer service, enhancing store efficiency and satisfaction. Achieved significant reductions in error rates through meticulous attention to detail and a positive attitude, embodying workplace safety and security control principles.
Overview
6
6
years of professional experience
Work History
Head Cashier
Zara
11.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
Sales Representative
Orange County Register
10.2021 - 11.2023
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
Sandwich Artist
SUBWAY®Restaurants
02.2019 - 09.2021
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
High School Diploma -
Valley High School
Santa Ana, CA05-2024
Skills
- Cash reconciliation
- Drawer balancing
- Customer flow monitoring
- Refunds and exchanges
- Loss prevention
- Security control
- Positive attitude
- Customer service
- Workplace safety
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
Zara
11.2023 - Current
Sales Representative
Orange County Register
10.2021 - 11.2023
Sandwich Artist
SUBWAY®Restaurants
02.2019 - 09.2021
High School Diploma -
Valley High School
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