Summary
Overview
Work History
Education
Skills
Volunteer Experience
Activities and involvement
Timeline
Generic

Ethan Reis

Grand Forks,ND

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Customer Service Representative III

Gate City Bank
Grand Forks , ND
12.2021 - Current
  • Be accountable for the cash drawer.
  • Successfully ran teller transactions: deposits, withdrawals, transfers, loan and mortgage payments, printing debit cards, stop payments, etc.
  • Helped customers with any issues involving fees, online banking, payment plans, etc.
  • Opened basic deposit accounts, like checking, savings, and CDs.
  • Open business accounts if all proper business documentation is provided.
  • Opened special accounts like Fiduciary, Estate, and IRAs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Delivery Driver

Jimmy Johns
10.2020 - 05.2021
  • Completed on-time deliveries by choosing best routes
  • Secured food and drinks to ensure nothing is spilled or crushed
  • Operated slicing machine to slice meats and cheese
  • Made sandwiches on the sub line
  • Wash and sanitize dishes
  • Operate point of sale system for both cash and card transactions
  • Count driver bank

Pro Shop Attendant

Ray Richards Golf Course
06.2020 - 09.2020
  • Stock merchandise, label items, keep workspace neat and clean
  • Increased merchandise sales by golf knowledge
  • Assisted customers by answering questions and completing requests
  • Efficiently used cash register, closed cash register, filled out deposit slip, and kept track of how much money was in the safe at all times

Line Cook

A&B Pizza
02.2018 - 05.2019
  • Cleaned food preparation areas, utensils, and equipment
  • Safely operated pizza oven, dough roller, and mixer
  • Made pizzas on the line with managers, working together making sure to communicate to stay on the same page at hectic times

Education

High School Diploma -

Century High School
Bismarck, ND
05-2019

Some College (No Degree) - Business Management

University of North Dakota
Grand Forks, ND

Skills

  • Microsoft Office
  • Retail sales customer service
  • Complaint resolution
  • Time management
  • Money handling

Volunteer Experience

Papa’s Pumpkin Patch, Bismarck, ND, 08/01/14, 10/01/19, I had volunteered at my local pumpkin patch with my Mom while growing up. I started when I was 13 and stopped once I moved away for college. Volunteer duties involved: running activities, unloading pumpkins from trailers, emptying garbage cans, using POS system.

Activities and involvement

Lambda Chi Alpha Fraternity, University of North Dakota, Member, 2019-2021, At Lambda Chi Alpha our philanthropy is Feeding America. Every fall we had our annual food drive and give all the donations to a local food pantry. In fall of 2021 we had collected and donated over 7,150 pounds of food and around 350 articles of clothing.

Timeline

Customer Service Representative III

Gate City Bank
12.2021 - Current

Delivery Driver

Jimmy Johns
10.2020 - 05.2021

Pro Shop Attendant

Ray Richards Golf Course
06.2020 - 09.2020

Line Cook

A&B Pizza
02.2018 - 05.2019

High School Diploma -

Century High School

Some College (No Degree) - Business Management

University of North Dakota

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Ethan Reis