Ethan Reynolds
North Ridgeville,OH
Summary
Dynamic manager with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and staff training. Skilled in inventory management, achieving significant waste reduction while ensuring compliance with health regulations.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
2
2
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
02.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and supervised staff on food safety protocols and operational procedures.
- Oversaw inventory management, reducing waste through effective stock control practices.
- Implemented promotional strategies that enhanced customer engagement during peak hours.
- Collaborated with team members to maintain cleanliness and compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Countertop Installer and Fabricator
New Stone Age/ Granite Countertops
05.2024 - 01.2025
- Installed granite and quartz countertops with precision and attention to detail.
- Collaborated with team members to ensure timely project completion.
- Operated fabrication tools, including saws and polishers, adhering to safety standards.
- Assisted in measuring and cutting materials for optimal fit and finish.
- Provided customer support during installations, addressing queries and concerns promptly.
- Maintained cleanliness of workspace, ensuring safe and organized environment.
- Conducted quality checks on finished products to guarantee high standards.
Education
High School Diploma -
North Ridgeville High School
North Ridgeville, OHAssociate of Arts - Psychology
Terra State Community College
Fremont, OH06-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Timeline
Manager
Dairy Queen Grill & Chill
02.2025 - Current
Countertop Installer and Fabricator
New Stone Age/ Granite Countertops
05.2024 - 01.2025
High School Diploma -
North Ridgeville High School
Associate of Arts - Psychology
Terra State Community College