Ethan Roach

Provided comprehensive support to a contractor in the home improvement industry, assisting with project management, client communication, and operational tasks to ensure the successful completion of residential renovation and repair projects.

• Leadership and Teamwork: Demonstrated strong leadership on and off the ice, guiding team strategy and fostering a collaborative environment.
• Skill Development: Actively sought and applied constructive feedback from coaches, resulting in significant improvements in performance and technical skills.
• Discipline and Work Ethic: Maintained rigorous training schedules and upheld high standards of self-discipline, contributing to team success in the Eastern Hockey League for Junior "A."

• Customer Service: Greeted and assisted guests with check-ins, provided information about course amenities and regulations, and addressed any inquiries or concerns to enhance the overall guest experience.
• Tee Time Management: Scheduled and coordinated tee times, managed booking systems, and ensured smooth transitions between groups. Handled any scheduling issues or adjustments as needed.
• Course Maintenance: Monitored and maintained the appearance of the golf course, including overseeing cart staging areas, ensuring that golf carts were clean and properly stocked, and coordinating with maintenance staff to address any course issues.
• Event Support: Assisted with the organization and execution of golf tournaments and special events. Provided on-site support, managed event setup, and ensured a seamless experience for participants.
• Sales and Rentals: Processed rental transactions for golf carts, clubs, and other equipment. Managed inventory levels, handled cash and credit transactions, and upsold additional services or products.
• Facility Management: Ensured that the outside golf facilities, including parking areas and clubhouses, were clean, organized, and in good repair. Coordinated with facilities staff to address any maintenance needs.
• Safety and Compliance: Enforced golf course rules and regulations to ensure a safe and enjoyable experience for all guests. Addressed any safety concerns promptly and followed proper protocols.
• Communication: Coordinated with the golf shop and management team to relay important information and updates. Maintained effective communication with staff and guests to support efficient operations.

• Course Maintenance: Conducted routine maintenance activities to prepare the golf course for daily play, including mowing, edging, weeding, and watering.
• Equipment Handling: Utilized a variety of landscaping equipment and tools effectively, ensuring efficient and high-quality maintenance work.
• Consistency: Delivered reliable maintenance services, contributing to the consistent presentation and functionality of the golf course.

• Customer Service: Provided exceptional service by seating and welcoming guests, taking orders, and delivering and clearing dishes efficiently.
• Operational Support: Managed front-of-house operations, including clearing and cleaning tables promptly to maintain a clean and inviting dining environment.
• Communication Skills: Leveraged strong communication skills to enhance guest experiences and address any service issues promptly.