Ethan Robertson
Pace,Florida
Summary
Qualified customer service expert with 3+ years of experience, most recently as a Records Technician with Fishbein Orthodontics. I'm very coachable, as despite my title I have cross trained with many of the other departments to be able to help wherever, whenever I'm needed. Some things I'm passionate about are problem-solving, coffee, and making a difference.
Overview
3
3
years of professional experience
Work History
Records Technician
Fishbein Orthodontics
11.2022 - Current
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Coordinated with various departments to support cross-functional needs.
- Developed efficient filing system to retrieve records quickly.
Member Service Representative II
Navy Federal Credit Union
02.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Car Rental Agent
Avis Budget Group
11.2020 - 11.2021
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Education
High School Diploma -
Pace High School
Pace, FL06.2020
Skills
- Number-Savvy
- Understanding of Filing Systems
- Appointment Scheduling
- Attention to Detail
- Technical Support
- Customer Service
- Software Installation
- Account Management
- Stress Management
Accomplishments
- Created and presented a powerpoint about Zelle, a software used to send and receive money. (NFCU)
- Received MVP award by my then supervisor. (NFCU)
- Had highest positive call survey numbers for 3 consecutive months. (NFCU)
- Learned to communicate with Spanish patients effectively despite the language barrier. Appointment times stayed quick and queue stayed low. (Fishbein)
Computer Troubleshooting
I have been around electronics nearly my entire life, whether it be video games or phones. In recent years I have built my own computer and have learned how to troubleshoot anything that I come across.
Timeline
Records Technician
Fishbein Orthodontics
11.2022 - Current
Member Service Representative II
Navy Federal Credit Union
02.2022 - 11.2022
Car Rental Agent
Avis Budget Group
11.2020 - 11.2021
High School Diploma -
Pace High School
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