Ethan Rojas
Chula Vista,CA
Summary
Driven 19 Year old male focused on seeking opportunities towards career path and building new relationships through work environments. A organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
LA Fitness
Chula Vista, CA
02.2024 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Closed the facility by myself.
Navy I.D. Card Specialist
Navy
San Diego, CA
12.2023 - 03.2024
- Assist customers with questions and eligibility of CAC cards
- Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness
- Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors
- Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
- Developed strong client relationships through consistent communication and attentive service.
Valet Driver
ACE Valet
San Diego, CA
07.2023 - 11.2023
- Park customers cars in designated areas
- Open all passengers doors
- Have a positive attitude and always thank
- Retrieve the vehicles and deliver to customer
- Increased repeat business through exceptional customer interactions and professional demeanor.
Guardian Wings, Security, Chula Vista - San Diego
02.2023 - 06.2023
- Tasked to keep individuals safe and comfortable
- Help individuals with guided instruction
- Provide protection from potential threats.
Sky Zone Trampoline Park, Chula Vista- Guest service representative / Concessions Worker
12.2021 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests needs at a busy facility
- Payment processing and provided customers with receipts and proper bills and change
- Welcomed a large volume of guests and improved overall customer service
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Maintained exceptional standards of customer service during high-volume, fast-paced operations
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Quickly and efficiently processed payments and made accurate change
- Pleasantly served fresh food and beverages to customers at a large concession stand.
Avis Budget Car Rental, Kearny Mesa - Employee
02.2021 - 09.2021
- Greeted customers and offered immediate assistance
- Cleaned and washed vehicles
- Transported vehicles to other locations
- Helped customers with any car related questions
- Worked hard to learn required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Some level of maintenance on vehicles
- Warehouse workers moved packages and forms around to different locations.
Education
Business Economics
Southwestern Community College
05.2024
Skills
- Leadership Experience
- Organization Skills
- Communication Skills
- Computer Proficiency
Certification
- Food Handlers Card
- Stock investor
- Coding Certificates
Languages
Spanish
Full Professional
Timeline
Guest Service Representative
LA Fitness
02.2024 - Current
Navy I.D. Card Specialist
Navy
12.2023 - 03.2024
Valet Driver
ACE Valet
07.2023 - 11.2023
Guardian Wings, Security, Chula Vista - San Diego
02.2023 - 06.2023
Sky Zone Trampoline Park, Chula Vista- Guest service representative / Concessions Worker
12.2021 - 06.2023
Avis Budget Car Rental, Kearny Mesa - Employee
02.2021 - 09.2021
Business Economics
Southwestern Community College