RITA VAN DYKE
New Sharon ,IA
Summary
Office assistant with strong interpersonal skills and a track record of improving organizational workflow. Proven ability to deliver exceptional customer service and foster lasting relationships. Recognized for enhancing guest satisfaction and effectively managing patient inquiries.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Pella Regional Health Center
Pella, Iowa
03.2026 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Performed administrative tasks such as data entry, filing documents and preparing reports.
- Handled patient inquiries and concerns with empathy and professionalism.
- Provided information about services, procedures, and health center policies.
- Responsible for providing information and assistance to patients, visitors, and staff with a warm and friendly demeanor .
Office Assistant
Heritage Lace
Pella, Iowa
12.2022 - 02.2026
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered phone calls in a professional manner.
- Streamlined order fulfillment processes by integrating and managing data flow between Acumatica and QuickBooks.
- Organized files, developed spreadsheets and documents to improve organizational workflow.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Handled customer inquiries, providing accurate information and support in a professional manner.
- Prepared invoices for customers based on their orders and payment terms.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Conducted research and compiled data for reports and projects.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems.
- Provided support to administrative staff with various clerical tasks.
- Ensured a clean, welcoming environment for clients and visitors daily.
Medical Esthetician
Rejuvenate with Rita
Tampa, FL
08.2019 - 12.2025
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Performed facial treatments on clients to improve, correct and prevent skin conditions, including microdermabrasion, laser resurfacing, chemical peels, exfoliation and collagen induction therapy.
- Improved appearance of clients' skin through non-surgical processes.`
- Built lasting relationships with clients that resulted in 98% returning customers.
Inpatient Pharmacy Technician
Pella Regional Health Center
Pella, IA
07.2020 - 01.2023
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Administrative Assistant
Brandon Dermatology
Brandon, FL
06.2016 - 10.2019
- Managed patient medical records,charting,appointment scheduling,insurance verification and medical documentation and billing using the eClinicalWorks platform.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Received and routed incoming calls and correspondence to promote timely communication.
- Administered physical and digital filing system, keeping records well organized and easily retrievable by team members.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Supported front desk operations by training new administrative staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Managed appointment scheduling for dermatology consultations and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
Lead Optometric Technician
Kings Way Eye Clinic
Brandon, FL
09.2011 - 06.2016
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
- Performed visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Managed the training of all new optical technicians and front and back office staff.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
- Experienced in front and back offices, controlling patient flow, clinical documentation, insurance verification and medical billing using Opti-System platform.
- Driving continuous quality improvement initiatives to enhance patient care and operational efficiency.
Owner & Director
The Dance Academy
Oskaloosa, IA
06.1991 - 07.2011
- Designed comprehensive dance curricula across multiple styles for students ranging in age from 3 to adults.
- Produced and directed annual showcases, recitals, and community events, managing all logistics, ticketing and staging.
- Directed overall business operations, budgeting, including payroll and P&L management.
- Recruited, trained and supervised a team of 10+ instructors and administrative staff,fostering a creative studio culture.
- Prepared choreography for individual and group performances for both competitive and recreational levels.
- Directed the end-to-end participant lifecycle to successfully expand the active roster from 50 to over 300 students per season, establishing robust onboarding and retention systems.
Pharmacy Technician Supervisor
Mahaska Drug
Oskaloosa, IA
11.1985 - 06.1997
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Managed inventory by restocking shelves and monitoring expiration dates.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Trained new staff on pharmacy procedures and best practices.
Education
Medical Esthetician -
Beauty And Health Institute
Tampa, FL08.2019
High School Diploma -
Oskaloosa High School
Oskaloosa, IA05.1990
Skills
- Interpersonal skills
- Process improvement
- Leadership experience
- Time management
- Creativity
- Team collaboration
- Adaptability
- Self-motivation
- Detail-oriented
- Data entry
- Organizational skills
- Schedule and calendar management
- Administrative tasks
- Customer relationship management
- Office coordination
Certification
- Skin Care Specialist License - 2019
- Electrolysis License - 2019
- Certificate in Dance Education NDEO- 2012
- Certified Pharmacy Technician-1997
References
Deb Kintzel (Office Manager)
dkintzel11@gmail.com
319.721.9944
Sylvia McFarland (Marketing & Sales)
sylviarose2795@gmail.com
641.203.5321
Kelli Brown (Pharmacist)
kbrown@pellahealth.org
515.577.2594
Janice Taylor (Optical Manager)
janicet8488@gmail.com
850.557.3747
Andrea Becker (Optical Admin)
astep83@gmail.com
813.403.4806
Timeline
Guest Service Representative
Pella Regional Health Center
03.2026 - Current
Office Assistant
Heritage Lace
12.2022 - 02.2026
Inpatient Pharmacy Technician
Pella Regional Health Center
07.2020 - 01.2023
Medical Esthetician
Rejuvenate with Rita
08.2019 - 12.2025
Administrative Assistant
Brandon Dermatology
06.2016 - 10.2019
Lead Optometric Technician
Kings Way Eye Clinic
09.2011 - 06.2016
Owner & Director
The Dance Academy
06.1991 - 07.2011
Pharmacy Technician Supervisor
Mahaska Drug
11.1985 - 06.1997
Medical Esthetician -
Beauty And Health Institute
High School Diploma -
Oskaloosa High School