Hi, I’m
Christopher Rodriguez
Los Angeles,CA
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
1
year of professional experience
Work History
BMO STADUIM
Guest Service Representative
03.2024 - Current
Job overview
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Handled customer complaints to satisfy and retain guests.
- Assisted with luggage handling, valet services and concierge services.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Greeted guests upon arrival by providing warm welcome.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Walgreens
Entry Level
06.2023 - 07.2024
Job overview
helped customers find products.
bilingual
restocking
Elia's Pet Store
Entry Level
04.2023 - 05.2023
Job overview
help customers buy animals and or products
restocking the products
bilingual
Education
Animo Ralph Bunche Charter High SchoolLos Angeles, CA
High School Diploma
05.2001
Skills
Professionalism
Interpersonal Communication
Knowledge of local area
Guest accommodations
Guest experiences
Team building
Teamwork and Collaboration
Active Listening
Interpersonal Skills
Flexible Schedule
Time Management
Customer Service