Christopher Rodriguez

• Provided accurate information regarding local attractions, restaurants and activities.
• Assisted in emergency situations as required while adhering strictly to safety protocols.
• Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.
• Handled customer complaints to satisfy and retain guests.
• Assisted with luggage handling, valet services and concierge services.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Greeted guests upon arrival by providing warm welcome.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.

helped customers find products.

bilingual

restocking

help customers buy animals and or products

restocking the products

bilingual