John Burke

Senior Participant Relations Specialist

Film Musicians Secondary Markets Fund

04.2000 - Current

Responsible for the outreach and on-boarding of new participant musicians eligible for residual payments
Manage musician and beneficiary email and phone inquiries, answer questions related to the Fund and the work we do on behalf of musicians, facilitate updates to musician accounts and address account-related issues or questions about residual payments, all with the highest degree of professionalism, tact and grace when under pressure
Oversee Participant Relations staff, including training, development, scheduling, goal-setting and benchmarks
Organize and assign work and projects to be performed by staff and monitor performance and quality of output, including review and quality control of data entry of participant profile information and music scoring contracts
Work with other teams throughout the organization to address issues and meet deadlines for various required tasks necessary to complete the company's residual distributions accurately and on schedule
Develop, recommend and implement departmental operations and work policies
Collaborate with department team in to draft SOPs covering all department processes
Participate in periodic reviews and frequent one on one meetings with staff to support ongoing development
Identify potential new services or improvements to existing services for participants and provide recommendations to upper leadership
Utilize research resources and tools available to support department activities, including but not limited to online databases, microfiche/microfilm and other industry data resources
Anticipate and identify seasonal workflow fluctuations, future resource needs, efficiencies and potential improvements in processes and organization within the department and provide leadership recommendations consistent with the company's overall priorities and goals
Facilitate data information collection for various research and mass communication projects as needed
Review and analyze data, identify anomalies and inconsistencies within the system, develop and recommend solutions
Research data available at the various musician Locals, American Federation of Musicians Executive offices, AFM Pension Office, Studios/Production Companies/Distributors offices, independent contractors and other sources
Research omission claims to identify musicians who may have performed on songs or original scoring sessions for qualifying film and television product using various information sources including IMDB, Discogs, TuneFind, the American Federation of Musicians member database, various Locals throughout the U.S
As well as direct outreach to musicians
Maintain current familiarity with practices and trends in the entertainment industry regarding AFM-significant supplemental markets