DeAnna White
Jacksonville,FL
Summary
Results-driven professional with a background in technology, customer service, and education. Demonstrates strong project management and team collaboration skills. Committed to continuous learning and adept at applying industry best practices and regulatory standards. Experienced in enhancing operations through effective leadership, conflict resolution, and employee motivation strategies.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
S.A.F.E. Management
Jacksonville, Florida
11.2025 - Current
- Managed check-in and check-out processes, ensuring efficient transitions and positive guest experiences.
- Resolved guest complaints promptly, ensuring satisfaction and comfort.
- Fostered high guest satisfaction by engaging in genuine, enthusiastic interactions and addressing needs promptly.
- Provided exceptional service through active engagement and effective listening, enhancing overall guest experience.
- Assisted guests with inquiries and provided accurate information about services.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Collaborated with team members to enhance overall guest service quality.
- Trained new staff on customer service protocols and company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Sr. Trainer I (Remote)
Concentrix
Jacksonville, Florida
11.2018 - 09.2026
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated new hire training to convey company policies, requirements, and performance strategies effectively.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Onboarded new employees with training and new hire documentation.
- Cross-trained employees to enhance team agility and improve overall performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and Clients through account development.
- Developed and maintained relationships with customers and suppliers to support account growth and satisfaction.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated report data to proactively adjust and enhance operations.
Infant Room Teacher
Pooh And Friends Day Care
Jacksonville, Florida
01.2018 - 10.2018
- Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
- Planned and executed daily schedules and activities, fostering a fun and engaging learning environment through songs and storytelling.
- Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
- Engaged individually with children to build positive relationships and enhance their learning experience.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Cultivated professional relationships with parents and families, establishing availability for parent conferences.
- Consulted with parents to strengthen support networks and enhance strategies for ongoing education.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
Room Service Attendant /Restaurant Server
Omni Hotels & Resorts
Jacksonville Fl
09.2016 - 11.2017
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Ensured cleanliness and order by clearing dishes and trays from rooms.
- Garnished completed orders and arranged foods to please customers.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Protected guests by following proper food handling procedures.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Organized food platters and set up tables to ensure efficient service and presentation.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Followed safety procedures when using chemicals to prevent accidents and injuries.
- Built strong relationships with regular customers to enhance guest satisfaction and loyalty.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Prepared dining area for guests by busing tables and resetting them efficiently.
- Upsold high-profit items like appetizers and mixed drinks to increase overall sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Paraprofessional, Special Education
Duval County Public School District
Jacksonville, Florida
07.2014 - 09.2017
- Collaborated with teachers to streamline classroom management and workload distribution, enhancing overall classroom efficiency.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Communicated with parents about children's educational outcomes and behaviors, fostering sensitivity to individual needs and promoting collaborative support.
- Collaborated with students with multiple degrees of special needs to accomplish various tasks.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored students on field trips, handling roll call and group movement to keep students safe in public settings.
- Organized and guided skills practice, research and memorization tasks for students.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Redirected students using Positive Behavior Support (PBS).
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Organized instruction material, constructed bulletin boards and set up work areas.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Planned and led activities to develop students' physical, emotional and social growth.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Attended professional development workshops related to job responsibilities.
- Assisted children at stations during small-group learning periods.
- Implemented student's individualized IEP by following instructions from teachers and administrators.
- Supervised small groups of students during instruction time.
- Cultivated strong student rapport to enhance classroom engagement and recorded progress, providing valuable insights to parents and school administration.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Supported students with special needs during classroom activities.
- Implemented behavioral management strategies to promote positive interactions.
- Facilitated communication between teachers, parents, and support staff.
- Supervised student activities during lunch and recess periods.
- Organized and maintained classroom supplies and instructional materials.
- Participated in training sessions to enhance educational support techniques.
Education
Associate of Science - Medical Office Management
Virginia College
Jacksonville,FlAssociate of Science - Medical Assisting
Virginia College
Jacksonville, FlSkills
- Guest relations
- Complaint handling
- Client management
- Training coordination
- Report preparation
- Reporting skills
- Data entry
- Inventory management
- Inventory monitoring
- Time management
- Multitasking capacity
- Team collaboration
- Adaptability
- Interpersonal skills
- Resourcefulness
- Organizational ability
- Detail-oriented
- Communication skills
- Effective communication
- Interpersonal skills
- Conflict management
- Professionalism
- Technological proficiency
- Computer skills
- Analytical thinking
- Problem-solving
- Analytical thinking
- Problem-solving
- Organizational ability
- Guest experiences
- Technological proficiency
Timeline
Guest Service Representative
S.A.F.E. Management
11.2025 - Current
Sr. Trainer I (Remote)
Concentrix
11.2018 - 09.2026
Infant Room Teacher
Pooh And Friends Day Care
01.2018 - 10.2018
Room Service Attendant /Restaurant Server
Omni Hotels & Resorts
09.2016 - 11.2017
Paraprofessional, Special Education
Duval County Public School District
07.2014 - 09.2017
Associate of Science - Medical Office Management
Virginia College
Associate of Science - Medical Assisting
Virginia College