Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ethan Ross

Branson,MO

Summary

Store Manager with extensive experience at Ross Dress for Less, specializing in employee training and inventory management. Achievements include enhanced customer service standards and successful implementation of visual merchandising strategies, leading to improved store performance. Skilled in conflict resolution and workforce development, ensuring operational success. Proficient in all retail operations, including opening and closing procedures, banking, merchandising, and recruitment, consistently driving efficiency and productivity.

Overview

13
13
years of professional experience

Work History

Store Manager

Ross Dress for Less
Branson, MO
02.2025 - Current
  • Conducted routine meetings with store management to align on goals and expectations.
  • Developed employee schedules to enhance store coverage and operational efficiency.
  • Recruited, trained, and supervised new employees to build a skilled workforce.
  • Oversaw daily store operations, including cash handling and opening/closing procedures.
  • Updated store signage and displays to ensure accurate product representation.
  • Established customer service standards and monitored staff compliance for excellence.
  • Evaluated store performance and integrated feedback into actionable improvement plans.

Assistant Store Manager

Ross Dress for Less
Branson, MO
03.2024 - 02.2025
  • Managed daily store operations, including customer service, inventory management, and staff scheduling.
  • Trained and mentored new team members on policies and procedures.
  • Conducted regular audits to ensure compliance with safety standards and store appearance.
  • Oversaw cash handling procedures, reconciling discrepancies as needed.
  • Supervised employees while providing ongoing training to ensure understanding of policies and enhance customer satisfaction.
  • Completed frequent walk-throughs, directing team members to address appearance or professionalism issues.
  • Handled scheduling to maintain adequate staffing levels throughout shifts.
  • Reviewed monthly sales and performance reports for operational planning.

Stockroom Area Supervisor

Ross Dress for Less
Springfield, MO
10.2021 - 01.2023
  • Executed daily scheduling for stock team to optimize workflow and efficiency.
  • Managed inventory levels and replenished stock as needed to ensure availability.
  • Conducted interviews for potential hires to strengthen team capabilities.
  • Received and unloaded shipment trucks, ensuring timely inventory availability.
  • Monitored associate performance to uphold company standards and improve productivity.
  • Performed sales floor resets in alignment with monthly Store Placement Guide.

Machine Operator

KraftHeinz
02.2021 - 11.2021
  • Operated machinery to produce food products efficiently and safely.
  • Carry out regular safety checks on machinery prior to operation.
  • Monitored equipment performance and reported any malfunctions promptly.
  • Maintained cleanliness and organization of the production area consistently.
  • Assisted in training new operators on safe machinery use and processes.
  • Followed quality control procedures to ensure product standards met guidelines.
  • Documented production data accurately for compliance and reporting purposes.
  • Observe machine operations to detect any problems or defects in the finished product.

Store Protection Specialist

Ross Dress for Less
Springfield, MO
05.2018 - 09.2021
  • Surveilled store premises for unusual behavior with CCTVs and radio headsets.
  • Logged significant incidents, ensuring timely reporting to the manager on duty.
  • Performed bi-hourly parameter checks, relaying observations to the Manager on Duty.
  • Trained staff on best practices for theft prevention and customer service interactions.
  • Assisted law enforcement with investigations related to store incidents as needed.
  • Reported safety hazards and ADA compliance issues to ensure a secure shopping environment.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.

Support Team

J.C.Penney
Springfield, MO
11.2017 - 10.2018
  • Unloaded shipment trucks each morning to facilitate timely inventory processing.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Stocked and organized clothing racks and shelves for optimal product presentation.

Utility Worker

Dairy Farmers of America
Springfield, MO
10.2016 - 10.2017
  • Maintained an organized and hazard-free workplace to ensure operational efficiency.
  • Loaded and unloaded products from trucks using forklifts and pallet jacks.
  • Filled vacant positions promptly, including call-ins, to support team continuity.
  • Assisted operators as needed, promoting teamwork and collaboration on the work floor.
  • Participated in training new staff on operational procedures and safety guidelines.

Skilled Worker

Jarden Plastic Solutions
Springfield, MO
06.2016 - 10.2016
  • Maintained a clear and organized workspace throughout each shift.
  • Operated assigned machines efficiently to meet production targets.
  • Ensured quick and consistent work speed to optimize output.
  • Managed filling and emptying machines of plastic as needed.

Pasting Operator

NorthStar Battery
Springfield, MO
08.2015 - 05.2016
  • Keep a clean, hazard free work space at all times
  • Start pasting machine and maintain a jam-free run
  • Change pasting paper as needed, keeping it in line with plate grid and paste
  • Perform routine quality checks on plates, making sure all plates are free of holes or bends
  • Ensure plate thickness is in spec at all times, adjusting as needed
  • Perform minor maintenance adjustments when necessary
  • Log all down times and maintenance done to machine
  • Wash out all scrap for reuse

Food Service-Grill

Whataburger
San Antonio, TX
09.2014 - 08.2015
  • Clean food preparation areas, cooking surfaces, and utensils
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously
  • Maintain sanitation, health, and safety standards in work areas
  • Measure ingredients required for specific food items being prepared
  • Mix ingredients such as pancake or waffle batters
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
  • Pre-cook items such as bacon, in order to prepare them for later use
  • Prepare and serve beverages such as coffee and fountain drinks

Food Service

McDonalds
Springfield, MO
03.2012 - 06.2014
  • Maintained high customer service standards during fast-paced operations.
  • Communicated effectively with coworkers and management to enhance teamwork.
  • Mastered point-of-service (POS) system for efficient order processing.
  • Handled currency and credit transactions with speed and accuracy.
  • Adhered to food safety procedures for preparation, assembly, and presentation.
  • Cultivated loyal clientele through positive interactions and appreciation.
  • Resolved customer complaints promptly and professionally.
  • Coordinated team scheduling and cross-trained staff to ensure seamless service.

Education

High School Diploma -

Home School
Springfield, MO
06.2012

Skills

  • Employee training and development
  • Cash handling and loss prevention
  • Inventory management and operations
  • Visual merchandising strategies
  • Customer service excellence
  • Staff scheduling and coordination
  • Conflict resolution techniques
  • Problem solving skills

References

References available upon request.

Timeline

Store Manager

Ross Dress for Less
02.2025 - Current

Assistant Store Manager

Ross Dress for Less
03.2024 - 02.2025

Stockroom Area Supervisor

Ross Dress for Less
10.2021 - 01.2023

Machine Operator

KraftHeinz
02.2021 - 11.2021

Store Protection Specialist

Ross Dress for Less
05.2018 - 09.2021

Support Team

J.C.Penney
11.2017 - 10.2018

Utility Worker

Dairy Farmers of America
10.2016 - 10.2017

Skilled Worker

Jarden Plastic Solutions
06.2016 - 10.2016

Pasting Operator

NorthStar Battery
08.2015 - 05.2016

Food Service-Grill

Whataburger
09.2014 - 08.2015

Food Service

McDonalds
03.2012 - 06.2014

High School Diploma -

Home School

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