Ethan Ross

• Built and launched the housekeeping department for a brand-new resort property, Creating job structure and responsibility for employees at a brand new, previously never publicly opened hotel business.

• Oversaw daily operations for 62 guest units, maintaining high cleanliness standards and guest satisfaction across the property.

• Managed housekeeping operations during 90–100% peak occupancy, averaging 30–40 room turnovers per day during peak season.

• Scheduled, budgeted, and supervised a 12-26 employee team including housekeeping staff, laundry staff, and department supervisors.

• Monitored guest reviews and operational feedback to identify areas for improvement and maintain consistent quality standards.

• Worked closely with other resort departments to streamline operations and improve efficiency and productivity across the property.

• Monitor all incoming guest reviews for department improvements and consistent cleanliness standards.

Supervised daily operations for several of the busiest lifts on the mountain, ensuring safety, efficiency, and guest satisfaction.

• Led lift operator teams while enforcing safety standards, cleanliness, and operational procedures.

• Conducted training, seasonal staffing coordination, employee evaluations, and operational inspections.

• Implemented improvements based on guest feedback and operational review to improve wait times and lift efficiency.

• Operated one of the resort’s busiest ski lifts while maintaining strict safety standards.

• Performed daily equipment safety checks and reported operational improvements to management.

• Managed guest flow and loading areas to maintain safe and efficient lift operations.