Ethan Schaal
Chesterfield,MO
Summary
Customer-oriented Pharmacy Technician bringing 5 years of experience and strong background different types of pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Helped develop LillyDirect Technician SOP, as well as the training for the role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Specialist II
Eversana
12.2023 - 08.2024
- Developed the workflow for LillyDirect program.
- Developed training curriculums and documents along with training staff
- Facilitated trainings and workshops for staff and partners on program best practices.
- Skilled in processing prescriptions and providing excellent customer service in a fast-paced environment.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Monitored employee work and developed improvement plans.
Patient Care Technician
Express Scripts
09.2023 - 12.2023
- Provided customer support for medication inquiries and prescription refills, ensuring accuracy and timeliness
- Managed high volume of inbound calls, addressing medication questions and assisting with insurance claims
- Assisted pharmacists with medication dispensing processes, maintaining adherence to industry guidelines
- Demonstrated strong communication skills and attention to detail in a fast-paced, customer-focused environment.
Lead Pharmacy Tech
CVS Health
06.2021 - 11.2023
- Managed team of pharmacy technicians, ensuring accurate medication dispensing and exceptional customer service
- Maintained inventory control, ordered supplies, and resolved drug shortages in a timely manner
- Trained new pharmacy technicians on proper medication handling and adherence to safety protocols
- Participated in patient education programs, promoting medication adherence and providing counseling as needed.
Education
General Studies
Saint Louis Community College
St Louis, MOHigh-School Diploma - undefined
Oakville Sr. High-Shcool
St. Louis, MO05.2020
Skills
- Group and individual instruction
- Skill Development
- Staff Evaluation
- Project Coordination
- Report creation
- Staff Development
- Drug Inventory Control
- Manual and automated medication dispensing
- Regulatory Compliance
- Workflow Optimization
- Team Collaboration
Certification
- Licensed Missouri Pharmacy Technician
- Previously Certified Pharmacy Technician (Expired)
Timeline
Program Specialist II
Eversana
12.2023 - 08.2024
Patient Care Technician
Express Scripts
09.2023 - 12.2023
Lead Pharmacy Tech
CVS Health
06.2021 - 11.2023
General Studies
Saint Louis Community College
High-School Diploma - undefined
Oakville Sr. High-Shcool
- Licensed Missouri Pharmacy Technician
- Previously Certified Pharmacy Technician (Expired)
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