Ethan Small
Caldwell,KS
Summary
Dynamic professional with a proven track record at the United States Marine Corps, excelling in multitasking and customer satisfaction. Demonstrated expertise in data entry and document management, enhancing operational efficiency. Recognized for strong communication skills and attention to detail, contributing to improved team performance and customer experiences. Demonstrated expertise in the field of Logistics and Supply Chain ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Distribution Management Clerk
United States Marine Corps
Okinawa, JP
12.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Coordinating with units to ensure they were able to properly receive their cargo.
- Maintained the ability to lift 150lbs+ boxes.
- Delivers gear to the units and made sure all the gear was correctly scanned and accounted for.
- Assisted the units with locating gear via government tracking sites for cargo and coordinating with other units to locate the gear.
Team Member
Tractor Supply Company
Enid, OK
07.2020 - 12.2021
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Reduced wait times for customers by implementing more efficient checkout process.
- Increased sales through effective product placements and persuasive communication skills.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Developed marketing materials to promote in-store events and special promotions.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Improved customer satisfaction by quickly helping each person find desired items.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Assisted in inventory management to prevent stock shortages and overages.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Operated the cash register and assisted customer via phone in locating the item they were inquiring about and setting aside while awaiting customers arrival.
Team Member
Braums Ice Cream And Dairy
Enid, OK
03.2020 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Oklahoma Bible Academy
Enid, OK05.2021
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative tasks
- Prioritization
- Relationship building
- File maintenance
- Document management
- Research
- Quality control
- Mail handling
- Processing mail
- Correspondence writing
- Operations support
- Driver correspondence
- Travel arrangements
- Driver communications
- Scanning and copying
- Confidentiality
- Peer relationships
- Verbal and writing communication
- Supply tracking
- Records retrieval
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Teamwork and collaboration
Timeline
Distribution Management Clerk
United States Marine Corps
12.2021 - Current
Team Member
Tractor Supply Company
07.2020 - 12.2021
Team Member
Braums Ice Cream And Dairy
03.2020 - 07.2020
High School Diploma -
Oklahoma Bible Academy