Ethan Smith
Blue Ridge,VA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Overnight Stocker
Walmart
North Myrtle Beach, South Carolina
09.2025 - Current
- Organized merchandise on shelves for optimal presentation and accessibility.
- Stocked inventory in designated areas to maintain store efficiency.
- Collaborated with team members to complete nightly stocking tasks efficiently.
Customer Care Representative
Elevance Health
Roanoke, VA
10.2023 - 07.2024
- Answered customer inquiries over the phone.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
Daleville, VA
11.2021 - 07.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Recruited and trained new employees to meet job requirements.
Grocery Bagger
Publix
Orlando, FL
05.2020 - 05.2021
- Assisted customers with getting groceries loaded in vehicles.
- Retrieved carts from returns and parking lot.
- Cleaned up spills, collected trash and swept and mopped floors.
- Participated in available training courses to improve sales skills and product knowledge.
- Notified management of customer or employee accidents.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
Education
High School Diploma -
Lord Botetourt High School
Daleville, VA05.2022
Skills
- Handling Customer Complaints
- Safety Compliance
- Interpersonal Skills
- Delegating Work
- Decision-Making
- Mentoring and Coaching
- Cash handling
Additional Information
- Very proficient with computers.
- Certified in CompTIA
- Type 63 words per minute with an accuracy of 98%.
- Very quick to learn new software.
Timeline
Overnight Stocker
Walmart
09.2025 - Current
Customer Care Representative
Elevance Health
10.2023 - 07.2024
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
11.2021 - 07.2023
Grocery Bagger
Publix
05.2020 - 05.2021
High School Diploma -
Lord Botetourt High School