Ethan Stanley

• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Taught proper procedures and strategies for success to new employees.
• Handled cash and processed payments accurately to avoid errors.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Cultivated and maintained a vineyard to undergo winemaking.

Pruned, weeded, and supported the vines with tools to help it grow and flourish.

Discussed with customers the qualities in wine and professionally gave them advice on certain delicate wines.