Ethan Sutter
Phoenix,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K Gas Station
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Technician
Discount Tire
02.2023 - 09.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Laborer
IRCA
12.2019 - 05.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- stripped down and restored old furniture from hotels for resale
- painted office and ware house walls
Education
High School Diploma -
Students Choice
8194 W Deer Valley Rd05-2019
Skills
- Customer service
- Critical thinking
- Attention to detail
- Power Tools and Equipment
- Installation and repair
Timeline
Customer Service Representative
Circle K Gas Station
09.2023 - Current
Technician
Discount Tire
02.2023 - 09.2023
Laborer
IRCA
12.2019 - 05.2021
High School Diploma -
Students Choice
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