Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Tjaden-Beutke

Ethan Tjaden-Beutke

Clear Lake,SD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

4
4
years of professional experience

Work History

CSA and Fulfillment Associate

Lowes Home Improvement Stores
05.2020 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Crew Member

McDonald's
02.2019 - 05.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

High School Diploma -

Brookings High School
Brookings, SD
05.2020

Skills

  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Correcting Discrepancies
  • Exceptional Communicator
  • Responding to Difficult Customers
  • Presenting Solutions
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Customer Retention Strategies

Timeline

CSA and Fulfillment Associate

Lowes Home Improvement Stores
05.2020 - 01.2023

Crew Member

McDonald's
02.2019 - 05.2020

High School Diploma -

Brookings High School

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Ethan Tjaden-Beutke