Results-driven Manager with expertise in delivering exceptional customer service. Known for exceptional leadership skills and effective communication, consistently achieving high customer satisfaction and retention rates.
Work History
Account Manager
2 Years 9 Months
Tire Outlet Auto Service | 01.2024 - Current
Managed client relationships to enhance customer satisfaction and retention.
Developed tailored service proposals aligning with client needs and objectives.
Analyzed customer feedback to identify areas for service improvement and implement solutions.
Service Manager
11 Months
Tire Outlet Auto Service | 02.2023 - 01.2024
Managed daily operations for tire installation and vehicle maintenance services.
Ensured compliance with safety standards and quality control protocols.
Trained and mentored staff on service procedures and customer interaction skills.
Handled customer inquiries and resolved service-related issues effectively.
Service Advisor
1 Year 4 Months
Tire Outlet Auto Service | 10.2021 - 02.2023
Coordinated service appointments, ensuring optimal scheduling to maximize shop efficiency.
Assisted customers in identifying vehicle service needs and recommending appropriate solutions.
Communicated effectively with technicians regarding service requirements and customer expectations.
Maintained high customer satisfaction standards to meet or exceed targets.