Professional Summary
Overview
Work History
Education
Skills
Timeline

Ethan Tran

Tire Outlet Auto Service
5
years of professional experience

Results-driven Manager with expertise in delivering exceptional customer service. Known for exceptional leadership skills and effective communication, consistently achieving high customer satisfaction and retention rates.

Work History

Account Manager

2 Years 9 Months
Tire Outlet Auto Service | 01.2024 - Current
  • Managed client relationships to enhance customer satisfaction and retention.
  • Developed tailored service proposals aligning with client needs and objectives.
  • Analyzed customer feedback to identify areas for service improvement and implement solutions.

Service Manager

11 Months
Tire Outlet Auto Service | 02.2023 - 01.2024
  • Managed daily operations for tire installation and vehicle maintenance services.
  • Ensured compliance with safety standards and quality control protocols.
  • Trained and mentored staff on service procedures and customer interaction skills.
  • Handled customer inquiries and resolved service-related issues effectively.

Service Advisor

1 Year 4 Months
Tire Outlet Auto Service | 10.2021 - 02.2023
  • Coordinated service appointments, ensuring optimal scheduling to maximize shop efficiency.
  • Assisted customers in identifying vehicle service needs and recommending appropriate solutions.
  • Communicated effectively with technicians regarding service requirements and customer expectations.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Education

High School Diploma

Milpitas High School | Milpitas, CA | 06-2021

Skills

Account management
Client relations
Customer service
Customer satisfaction
Leadership development

Timeline

Account Manager

Tire Outlet Auto Service
01.2024 - CurrentRead More

Service Manager

Tire Outlet Auto Service
02.2023 - 01.2024Read More

Service Advisor

Tire Outlet Auto Service
10.2021 - 02.2023Read More

Milpitas High School

High School Diploma
Read More
Ethan Tran