Ethan Ursua
Redlands,CA
Summary
Highly motivated individual with a background in scientific data interpretation and 4 years of customer face-to-face interactions. Comfortable sifting through complex data or speaking with clients and eager to join a new team.
Overview
4
4
years of professional experience
Work History
Server
Boston's Restaurant & Sports Bar
08.2020 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals accurately
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Server
True Food Kitchen
03.2022 - 12.2022
- Advised customers with menu navigation, as well as beverages and seasonal/nightly specials.
- Ensured quality service to up to 50 guests per night with no order mistakes.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to cater to guests with allergies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals accurately.
Team Member
In-N-Out Burger
09.2019 - 02.2020
- Received, organized, and handed out orders to customers.
- Responsible for store cleanliness.
- Worked cohesively as a team to deliver the highest quality food with the best service.
- Rotated through series of different stations based on team needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Crew Member
Cold Stone Creamery
05.2019 - 08.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Education
Bachelor of Science - Ecology, Behavior, And Evolution
12.2022
- Minor in Business
- Relevant Coursework: Principles of Accounting, Business & Organizational Leadership, Enterprise Finance, Global Business Strategy, Product Marketing & Management, Negotiations, Personal Ethics at Work
- Muir's Eventual Doctor's Treasurer (2019-2021)
- The Investor's Club Member (2020-2022)
- Ecology Club Member (2020-2022)
High School Diploma - STEM
05.2018
- 4.6 GPA
- Ranked in Top 1% of class
- Extracurricular Activities: 4 Years Varsity Baseball
Skills
- Teamwork & Collaboration
- Technical Writing
- Data Entry
- Complex Data Interpretation
- Multiple Priorities Management
- Verbal and Written Communication
- MS Office Proficiency
- Interpersonal Skills
- Processing Checks and Payments
- Self-Motivated
Timeline
Server - True Food Kitchen
03.2022 - 12.2022
Server - Boston's Restaurant & Sports Bar
08.2020 - Current
Team Member - In-N-Out Burger
09.2019 - 02.2020
Crew Member - Cold Stone Creamery
05.2019 - 08.2019
University of California - Bachelor of Science, Ecology, Behavior, And Evolution
Summit High School - High School Diploma, STEM
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