Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ethan Volmering

Midland,MI

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Retail Footwear Sales Lead

Dick's Sporting Goods, Inc
09.2022 - 07.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.

Footwear Sales Associate

Dick's Sporting Goods, Inc
10.2021 - 10.2022
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Drove team revenue totals by bringing in top sales numbers.
  • Conducted thorough product research to stay informed of current trends, styles, and technologies in the footwear industry.
  • Promoted brand loyalty among shoppers by informing them of upcoming promotions, discounts and special events.

Florist

Lapham's Garden Center
03.2020 - 08.2021
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.

Customer Service Cashier

Mancino's Pizza And Grinders
05.2019 - 02.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

Midland High School
Midland, MI
05.2019

Associate Degree in Nursing -

Lansing Community College
Lansing, MI

Bachelor of Science in Public Health -

Saginaw Valley State University
Bay City, MI
04.2027

Skills

  • Time Management
  • Sales Planning
  • Lead Generation
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability
  • Customer Service
  • Complaint resolution
  • Professional telephone demeanor

Additional Information

I was previously enrolled in Lansing Community College's Nursing Program in the 2023-2024 school year. After taking part in multiple clinical rotations in several different healthcare settings, I have decided to pursue Public health, specifically the administration route, at Saginaw Valley State University.

Timeline

Retail Footwear Sales Lead

Dick's Sporting Goods, Inc
09.2022 - 07.2024

Footwear Sales Associate

Dick's Sporting Goods, Inc
10.2021 - 10.2022

Florist

Lapham's Garden Center
03.2020 - 08.2021

Customer Service Cashier

Mancino's Pizza And Grinders
05.2019 - 02.2020

High School Diploma -

Midland High School

Associate Degree in Nursing -

Lansing Community College

Bachelor of Science in Public Health -

Saginaw Valley State University

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Ethan Volmering